Food Service Manager

Enmarket•Brooklet, GA

About The Position

The Kitchen Manager is responsible for leading and executing the store’s foodservice operation. The role drives foodservice sales and profitability while maintaining standards for food quality and safety, customer service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager also builds, trains, develops, and motivates a high-performing team and fosters a positive, productive work environment. The manager leads assigned foodservice areas, including made-to-order food, Nouria Kitchen programs, commissary and grab-and-go, bakery, coffee, fountain, slush, and other food and beverage programs. They organize daily shifts, guide the team during peak periods, ensure products meet recipes and quality standards, and work with the Store Manager and leadership team to support the location. The role oversees food preparation, presentation, stocking, merchandising, food safety procedures, documentation, sanitation, ordering, inventory, promotions, production planning, and cost control. The Kitchen Manager also delivers welcoming, prompt customer service, maintains a safe and attractive foodservice environment, and ensures employees follow equipment, workplace safety, environmental, chemical-handling, and security procedures.

Requirements

ServSafe Manager Certification or ability to obtain certification within the required timeframe.
Previous experience in a high-volume commercial kitchen, restaurant, convenience foodservice, or comparable food and beverage setting.
Strong leadership, communication, organizational, and people-development skills.
Passion for food quality and delivering an excellent customer experience.
Strong understanding of food safety and sanitation practices.
Ability to manage inventory, ordering, food cost, waste, and production.
Ability to work effectively in a fast-paced environment, troubleshoot minor operational issues, and manage multiple priorities.
Basic computer and technology skills.
Ability to work a flexible schedule based on business needs.
Ability to stand and walk for prolonged periods and perform repetitive food-preparation and kitchen tasks.
Ability to bend, reach, twist, push, pull, and lift or carry up to 50 pounds when required.
Ability to safely operate commercial kitchen and foodservice equipment and access kitchen, storage, cooler, freezer, and store areas.
Ability to work in conditions that may include heat, cold, moisture, and temperature changes associated with commercial kitchen operations.

Nice To Haves

Previous leadership or supervisory experience in a foodservice environment is strongly preferred.

Responsibilities

Lead daily operations and execution across assigned foodservice areas and programs.
Maintain a strong kitchen presence and actively lead the team during peak business periods.
Ensure menu items follow Nouria recipes, specifications, portion standards, and quality expectations.
Keep food fresh, properly stocked, attractively merchandised, and available during required dayparts.
Organize foodservice shifts and assign responsibilities according to business needs.
Maintain a clean, organized, professional kitchen and ensure operational procedures are followed.
Partner with the Store Manager and leadership team to support the location.
Recruit, train, coach, motivate, and develop foodservice team members.
Communicate expectations, provide feedback, recognize strong performance, and address development opportunities.
Ensure new team members receive foodservice, equipment, food safety, and operational training.
Model Nouria standards and values and foster teamwork, accountability, respect, and customer service.
Oversee food quality and compliance with food safety policies and procedures.
Ensure proper cooking, holding, cooling, reheating, labeling, date coding, storage, rotation, and shelf-life practices.
Monitor food temperatures and complete required food safety documentation accurately.
Ensure equipment, utensils, preparation areas, coolers, freezers, and food-contact surfaces are cleaned and sanitized.
Address food safety and product quality concerns and support compliance with local and state health regulations.
Drive sales through product availability, presentation, quality, and customer engagement.
Execute promotional programs, limited-time offers, merchandising initiatives, and new product introductions.
Manage ordering, inventory levels, counts, and foodservice audits accurately and on time.
Monitor food cost, waste, spoilage, shrink, and lost sales; use production planning and sales trends to minimize waste.
Identify opportunities to improve sales, profitability, product mix, and operational efficiency.
Maintain appropriate supplies of food, packaging, smallwares, utensils, cleaning supplies, and operational materials.
Greet customers warmly and ensure food is served quickly, accurately, and with excellent presentation.
Engage customers and suggest additional purchases, promotions, and foodservice specials when appropriate.
Respond promptly and professionally to customer questions or concerns and uphold customer service standards.
Maintain a clean, safe, organized, and attractive foodservice environment.
Train employees on equipment operation, workplace safety, and company safety procedures.
Inspect foodservice areas for hazards and initiate corrective action when needed.
Report workplace accidents, injuries, incidents, illnesses, equipment concerns, and repair needs according to company procedures.
Ensure environmental, chemical-handling, hazardous-material, safety, and security procedures are followed.