Food Service Manager

Hy-Vee•Olathe, KS

10d•Onsite

About The Position

The Food Service Manager leads the full food service operation across the store, overseeing quality, staffing, menus, and profitability across the Market Grille, Mia Italian, Hy-Chi, and related departments. The role partners with chefs and department managers to deliver innovative, high-quality food at competitive prices while building a team culture centered on hospitality and excellence. It requires food service leadership, strong business instincts, and the ability to inspire a team. The position is accountable to the Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Direct reports include the Market Grille, Mia Italian, and Hy-Chi Department Managers; Service Managers; Chefs; Market Grille Service Staff; and Night Food Service Employees. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
One year of similar or related experience required.
Demonstrated excellent hospitality skills and a genuine passion for outstanding customer and guest experiences.
Ability to lead and develop a team while maintaining high standards and a positive, energetic work environment.
Ability to solve practical problems and interpret instructions across varied situations with limited standardization.
Math skills including fractions, decimals, and percentages for cost analysis, pricing, and scheduling.
Ability to file, post, and organize materials; conduct interviews; and guide and direct team members.
Clear, professional communication with customers, team members, vendors, and store leadership.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Sanitation and food safety coursework is encouraged.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Oversee food quality and presentation across Market Grille, Mia Italian, Hy-Chi, and Kitchen departments.
Plan menus with chefs and personnel, and select or create menu items based on cost analysis.
Oversee inventory and coordinate efficient provisioning and purchasing of supplies with chefs.
Estimate food and beverage costs, supervise portion control, and minimize waste through quantity management.
Conduct frequent checks to ensure consistent, high-quality food preparation and service.
Set and uphold standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Review daily production lists, assign employee tasks, and check the kitchen for cleanliness, repairs, and safety needs.
Ensure food display cases are rotated and replenished and that staffing is adequate for customer needs.
Direct hiring, training, and scheduling of food service personnel.
Analyze weekly and monthly sales trends, compare them to actuals, prepare ad projections, and write ads.
Work with management to plan marketing, advertising, and special restaurant functions.
Monitor staff and customers for compliance with health, safety, and liquor regulations.
Investigate and resolve complaints concerning food quality and service.
Arrange equipment maintenance and repair and other services.
Follow food safety guidelines and ensure department employees comply.
Assume supervisory duties for food service employees when a Department Manager or Assistant Department Manager is absent.
Adhere to Hy-Vee policies and individual store guidelines.
Report to work as scheduled and on time.