Food Service Manager

K-VA-T Food Stores•Jasper, AL

27d•Onsite

About The Position

The Food Service Manager is a key member of the store management team and is responsible for customer service, department merchandising, staffing and training, and the department’s financial performance. The manager leads by example to maintain high standards for associate relations, cleanliness, sanitation, professional appearance, and profitability. The role includes managing inventory and labor costs, meeting weekly and annual financial projections, implementing marketing and merchandising plans, and ensuring department operations comply with company policies and applicable regulations. The manager also develops associates, maintains appropriate staffing and schedules, and supports a positive, customer-first working environment.

Requirements

Associate degree or equivalent work experience.
Three years of experience in Food Service Department operations.
Ability to resolve differences and diffuse difficult situations involving customers and associates diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide customers with a strong shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide and promote exceptional customer service in support of the company mission.
Set standards through personal example for customer service, associate relations, cleanliness, sanitation, professional appearance, and profitability.
Encourage a positive, friendly, and fun working environment through flexibility and teamwork.
Promote a customer-first approach and encourage associates to greet customers and provide prompt, courteous, and efficient service.
Interact professionally with the management team, associates, supervisors, and customers.
Manage department inventory and labor costs through appropriate sales projection planning.
Recruit, select, hire, orient, train, and develop associates, and maintain adequate staffing levels.
Post work schedules on time and according to company requirements to support sales projections and customer service levels.
Train and develop Food Service associates in required skills and job responsibilities.
Implement and enforce marketing programs and merchandising plans, including plan-o-grams.
Prepare work schedules that adhere to engineered labor standard guidelines.
Complete department paperwork according to Model Store standards, including annual performance reviews and periodic department inventory.
Communicate regularly with the store manager, department managers, and Food Service associates, providing information and instructions.
Follow and implement company policies and procedures and applicable local, state, and federal regulations for the department.
Inspect and rotate products regularly and maintain close-dated items on the Electronic Short Date List.
Maintain a clean and safe department according to company standards using sanitation schedules and daily to-do lists.