Food Service Manager -FOH

Albertsons Companies•Auburn, WA

28d•$25 - $31•Onsite

About The Position

This role is responsible for managing front-of-house food service operations, ensuring excellent guest care, and overseeing a team of associates. The manager will be involved in all aspects of food service production, salesmanship, and maintaining product quality and freshness. The position requires a passion for customer service, strong operational skills, and the ability to work in a dynamic kitchen environment. The store operates seven days a week, requiring flexibility in scheduling.

Requirements

Passion for serving people and creating a guest focused work environment.
1-2 years of department operations experience or equivalent education to be knowledgeable of the nature of every position within the department.
Math skills necessary, but not limited to following recipes, gross margins, markup and percentages, completing reports, budgeting labor and sales, completing sales transactions and calculating discounts.
Ability to work in wet environment in order to clean and sanitize tools, pots/pans and utensils using cleaning chemicals and detergents without allergic reaction.
Ability to work around food ingredients, produce and spices without allergic reaction.
Excellent communication skills with the ability to communicate with guests and associates in professional and courteous manner. This includes answering telephone calls and using in-store intercom system.
Must be at least 18 years of age due to equipment use and work environment.
Current state Food Handler’s Permit may be required.

Responsibilities

Provides friendly and engaged guest care at all times.
Hires, trains, evaluates and communicates with all Service Deli and Orient Express associates including counseling and administering discipline when needed.
Coaches and cross-trains associates to encourage their management development in preparation for future promotional opportunities.
Writes daily plans and weekly work schedules that anticipate the needs of the business.
Responsible for role-modeling salesmanship techniques by being present in the sales area, teaching how to up-sell and cross-sell and how to merchandise within the department in order to excite sales.
Actively participates in all phases of food service production including slicing meat and cheese, incorporating ingredients to create fresh salads, frying chicken and packaging products that ensure the availability of delicatessen merchandise every day for our guests.
Works towards acquiring product knowledge and expertise within department(s) in order to respond to guest questions and provide informative information about merchandise.
Responsible for rotation of merchandise and maintenance of displays ensuring our products meet our freshness guarantee at all times.
Maintains accurate records for damaged/spoiled merchandise in accordance with company policies and procedures.
Stays updated on weekly specials, coupons and other company promotions that encourage an environment that delights our guests.
Works in and cultivates a team oriented work environment.
Manages loss prevention efforts within the department in order to ensure a safe shopping experience and workplace.
Store is open seven days a week and may require weekend, holiday and shift work.