Food Service Lead

SSA Group • Nashville, TN

2d

About The Position

The Food Service Lead supports daily food service operations by helping ensure locations are stocked, prepared, staffed, clean, safe, and organized. The role assists supervisors with restaurant and food-location operations, supports front-of-house and line preparation, and helps maintain service, food safety, quality, availability, merchandising, and guest-service standards. The Food Service Lead responds to guest and client feedback, communicates service or quality concerns to management, and remains knowledgeable about menu items, prices, and specials. The role also demonstrates SSA’s hospitality approach, company policies, sanitation requirements, safety practices, inclusion, and sustainability efforts.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and able to take initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the listed job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• One year of food service experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Help ensure the assigned location or stand is stocked, prepared, and staffed for daily operations, working with direct reports to fill needs as necessary.
• Assist supervisors with tasks that help restaurant and food locations run smoothly.
• Support restaurant front-of-house and line preparation for daily operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Follow proper uniform, hygiene, hand-washing, and glove-use practices.
• Maintain a safe work environment by following SSAFETY rules.
• Complete daily preparation and item lists as assigned.
• Support operations in the assigned role and help cover operational gaps as necessary.
• Respond efficiently to guest and client feedback and report concerns to a supervisor to help prevent recurrence.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Stay knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units, helping remove barriers and empower team members’ growth and opportunities.
• Lead by example in sustainability and conservation efforts, understand how they apply to the business, and provide opportunities to teach unit staff as necessary.
• Support community engagement activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program, providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, and 1,000 hours worked; enrollment is available during open enrollment periods.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed