Food Service Lead
About The Position
The Food Service Lead provides excellent customer service that exceeds company goals and expectations for total quality service. The role is responsible for ordering, pricing, labeling, preparing, rotating, presenting, and serving hot and cold food products in accordance with applicable brand standards. The Food Service Lead must be available for various shifts, including evenings and weekends, and during peak customer hours to support fresh product availability and increase food sales. The position also helps maintain a safe, clean, attractive, and professional store environment, sets an example for guest service and team conduct, and ensures assigned cleaning and maintenance tasks are completed by the end of the shift.
Requirements
- Must be available to work various shifts, including evenings and weekends, as required by Store Management.
- Must be available to work during peak customer hours.
Responsibilities
- Order, price, label, prepare, rotate, present, and serve hot and cold food products according to applicable brand standards.
- Provide exceptional customer service and greet guests using the company’s specified greeting and exit statements.
- Set an example for fellow employees and ensure they follow guest greeting and acknowledgment expectations.
- Practice and enforce safety measures to protect company assets, employees, and guests.
- Immediately report employee or guest injuries to Store Management.
- Maintain a food service atmosphere consistent with company standards for professionalism, image, and total quality guest service.
- Follow the proper dress code, including required name badge, attire, apron, hat or visor, gloves, footwear, and jewelry standards.
- Maintain a team-oriented demeanor and clear communication with Store Management, coworkers, employees, and guests in compliance with company policies.
- Keep the store exterior clean and attractive by wiping trash receptacles, removing excessive window signage, cleaning windows, keeping visible counter areas neat, and sweeping the lot daily.
- Keep the store interior clean and attractive by completing shift duty checklist tasks.
- Keep the office neat, clean, and organized, and secure confidential information at all times.
- Ensure employees monitor the dining area for trash and spills and empty trash cans as needed.
- Complete cleaning and maintenance tasks assigned by Store Management by the end of the shift.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
