Food Service Lead

SSA Group, LLC • Dallas, TX

9d • $16 - $20

About The Position

The Food Service Lead supports daily restaurant and food-location operations by helping ensure locations are stocked, prepared, staffed, clean, safe, and organized. The role assists supervisors with front-of-house and line preparation, maintains service and food-safety standards, and helps provide warm, welcoming, memorable experiences for guests and clients. The Lead responds to guest and client feedback, communicates service or quality issues to supervisors or managers, and stays knowledgeable about menu items, prices, and specials. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, along with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed.
• Ability to perform the functions described in the job posting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• One year of food service experience preferred.
• Team-player approach and a personable, professional, upbeat, energetic, and self-starting manner.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Ensure the assigned location or stand is adequately stocked, prepared, and staffed for daily operations, working with direct reports to fill staffing needs as necessary.
• Assist supervisors with tasks that help restaurant and other food-location operations run smoothly.
• Support front-of-house and line preparation for daily operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Follow proper uniform, hygiene, hand-washing, and glove-use practices.
• Maintain a SSAfe work environment by following SSAFETY rules.
• Complete assigned daily preparation and item lists.
• Support operations in the assigned role and help address operational gaps as necessary.
• Respond actively and efficiently to guest and client feedback, and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Uphold and demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and continue networking across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, demonstrate knowledge of their business application, and provide opportunities to teach unit staff as necessary.
• Engage with SSA and the unit in community activities and identify opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment-period eligibility conditions.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed