Food Service Lead

SSA Group • Dallas, TX

7d

About The Position

The Food Service Lead supports daily food-service operations by ensuring the assigned location or stand is stocked, prepared, staffed, clean, safe, and organized. The role assists supervisors with restaurant and food-location operations, supports front-of-house and line preparation, and helps maintain service, food-safety, quality, availability, merchandising, and guest-service standards. The Food Service Lead communicates operational or quality concerns to supervisors and responds to guest and client feedback to help prevent recurring issues.

The position calls for a personable, professional, energetic team player who can take initiative and stay organized and flexible in a fast-paced environment. It involves extended periods of standing, handling boxes weighing 10–35 pounds, and working varied hours, including nights, weekends, and holidays as needed. The role also promotes inclusion, sustainability and conservation, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, together with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the role's functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• One year of food-service experience is preferred.
• Applicants from all educational backgrounds are eligible.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Ensure the assigned location or stand is adequately stocked, prepared, and staffed for daily operations, working with direct reports to fill gaps as needed.
• Assist supervisors with tasks that help the restaurant and other food locations run smoothly.
• Support front-of-house and line preparation for daily operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Follow proper uniform, hygiene, hand-washing, and glove-use practices.
• Maintain a SSAfe work environment by following SSAFETY rules.
• Complete assigned daily preparation and item lists.
• Support operations in the assigned role and help cover operational gaps as needed.
• Respond actively and efficiently to guest and client feedback, and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units, focusing on removing barriers and supporting team-member growth and opportunity.
• Lead by example in sustainability and conservation efforts, demonstrate knowledge of how those efforts apply to the business, and provide opportunities to teach unit staff as needed.
• Support community efforts through engagement activities and identify opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, 1,000 hours worked, and enrollment during open enrollment periods.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed