Lead, Food Service Associate

Independence Health System Careers•Greensburg, PA

About The Position

The Lead, Food Service Associate assists food service leadership and provides direct oversight of daily operations serving patients, retail customers, and guests. The role supports patient meal preparation and delivery, retail service, catering, food safety, sanitation, employee training, scheduling, and operational coordination. The incumbent is scheduled according to operational needs, which may include rotating shifts, standby, or on-call work, and may travel locally between system locations.

Requirements

High school diploma or GED, or higher level of education.
Six to twelve months of related training or experience in food safety and customer service.
Strong leadership ability and organizational skills.
Independent and critical-thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
Ability to communicate complex or controversial topics and concepts to a wide and diverse audience.
Basic math and keyboard proficiency.
Independent thinking and decision-making ability.
Ability to multitask and prioritize assignments.
Basic working knowledge of computers and office equipment.
Flexible, team-oriented approach and customer service skills.
ServSafe certification within six months of hire.
Act 33 clearance with renewal, Act 34 clearance with renewal, and Act 73 FBI clearance with renewal.
Ability to meet the physical demands described, including lifting and other listed activities; assistance from two people and/or a transfer device is required for lifts over 50 pounds.

Nice To Haves

Associate or bachelor's degree in food safety.
Customer service and mentoring or coaching experience in the food industry.
Experience in a healthcare setting.

Responsibilities

Assist with preparing, serving, and delivering patient meals according to production sheets, standardized recipes, HACCP guidelines, temperature standards, and portioning guidelines.
Take and record food and equipment temperatures, communicate menus and serving requirements to staff, and ensure POD areas are stocked after meal service.
Conduct patient satisfaction rounds and promptly report and address concerns.
Provide leadership and guidance to retail operations, monitor prepared-food temperature, quality, presentation, and inventory, and proactively raise concerns to leadership.
Assist with retail signage, labels, promotions, and nutritional information; perform POS functions, pull reports, troubleshoot POS issues, and contact external support as needed.
Provide excellent customer service to retail customers.
Prepare and deliver catering for special functions and use CMS functions to start and complete catering orders.
Perform food service duties in compliance with Department of Health sanitation and safety standards, including proper handwashing, glove use, and hair restraints.
Report malfunctioning equipment and unsafe work conditions, complete work orders or arrange outside service, and know how to respond when equipment is not working correctly or safely.
Oversee and perform routine department cleaning, sanitation procedures, dishwashing, pot washing, and cleaning of food-preparation and cooking areas.
Oversee safe and proper garbage disposal and maintain working knowledge of kitchen equipment.
Orient and oversee training of new employees and assist with maintaining files and training documents.
Monitor employee performance and competency; assist with performance appraisals and hiring decisions.
Allocate and delegate work, assist with coverage for open shifts, and help prepare daily work schedules and report variances to the timekeeper and payroll.
Help develop clear work objectives and standards, prioritize staff efforts, and foster a positive work environment by leading by example.
Perform other duties as assigned.