Food Service Lead

SSA Group, LLC • Nashville, TN

3d

About The Position

The Food Service Lead supports daily restaurant and food-location operations by ensuring locations are stocked, prepped, and staffed; assisting supervisors; and supporting front-of-house and line preparation. The role delivers welcoming guest experiences while meeting service, safety, quality, availability, merchandising, and sanitation standards. The lead follows company policies and safety procedures, communicates operational or service concerns to supervisors and managers, and responds to guest and client feedback. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to work as a personable, professional, upbeat, energetic team player who takes initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as necessary, including lifting and performing the role's stated functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• One year of food service experience is preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Ensure the assigned location or stand is stocked, prepped, and staffed for daily operations, working with direct reports to fill staffing needs as necessary.
• Assist supervisors with tasks that help restaurant and food-location operations run smoothly.
• Support front-of-house and line preparation for daily operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Maintain a SSAfe work environment by following SSAFETY rules.
• Complete assigned daily prep and item lists.
• Support operations in the assigned role and help cover operational gaps as necessary.
• Respond actively and efficiently to guest and client feedback, and report it to a supervisor to help prevent recurrence of potential complaints.
• Communicate issues related to daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and continue networking across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, demonstrate knowledge of their business applications, and provide opportunities to teach unit staff as necessary.
• Engage with SSA and the unit in community activities and identify opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, eligible after one year of employment and 1,000 hours worked, with enrollment available during Open Enrollment Periods.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed