Food Service Lead - PT & FT 2nd Shift ONLY

Advocate Health • Milwaukee, WI

9d • $21 - $31

About The Position

The Food Service Lead provides day-to-day work direction to food service employees, supports training and staff development, and helps maintain efficient, timely, and high-quality food service operations for internal and external customers. The position monitors staffing, productivity, schedules, work progress, and operational issues during the shift, and assists with employee concerns, policy interpretation, and procedural updates.

The role supports food preparation and service across patient meals, cafeterias, and special functions. Responsibilities may include forecasting food requirements, maintaining meal census and food-usage records, responding to purchasing and service requests, and helping resolve customer complaints, workflow issues, staffing concerns, and equipment failures. The lead also inspects equipment and work areas, ensures proper maintenance and sanitation, and reinforces safe food-handling practices.

The position may also perform Food Service Assistant or Food Ambassador duties, such as assembling and delivering patient meals, dish-room and cleaning work, assisting patients, handling cash, preparing and serving food, and serving cafeteria customers. Work involves operating food-service equipment and may include exposure to kitchen hazards, fumes, odors, dust, mechanical, electrical, and chemical hazards, and patient isolation rooms.

The position is listed as full-time, with 40 hours per week. The schedule is second shift only; part-time and full-time schedules are available. The pay range is $20.80–$31.20 per hour. A ServSafe Food Handler certification issued by the National Restaurant Association must be obtained within one year.

Requirements

• High school graduate.
• Typically requires 3 years of experience in food preparation, service techniques, cashiering, sanitation standards, and general and modified diets in a large hospital or hotel/restaurant food-service environment.
• ServSafe Food Handler certification issued by the National Restaurant Association must be obtained within 1 year.
• Strong knowledge of food service in a hospital, restaurant, or related environment.
• Excellent customer service and communication skills, including the ability to work closely with nursing personnel.
• Ability to read and understand written and oral communications.
• Ability to work independently, make decisions with minimal supervision, and remain self-directed.
• Ability to maintain a friendly and cheerful demeanor.
• Excellent phone etiquette.
• Strong understanding of food/drug interactions and food allergens.
• Good organizational and time-management skills.
• Intermediate computer skills, including Microsoft Office or similar products, and ability to use email and the internet.
• Ability to safely and effectively operate necessary food-service power equipment.
• Ability to stand, walk, reach above the shoulders, squat, bend, twist, kneel, and climb throughout the shift.
• Ability to lift up to 40 pounds from floor level to a maximum height of 5 feet, and lift and carry up to 40 pounds at waist height for a reasonable distance.
• Ability to push or pull with 20 pounds of force.
• Ability to wear protective clothing as necessary and appropriate coverings when entering patient isolation rooms.

Responsibilities

• Train and orient employees and students, provide day-to-day work direction, assign tasks, and review work progress and accuracy.
• Monitor productivity and staffing levels, adjust schedules and staffing as needed, and assign non-routine tasks.
• Assist with interviewing and selecting employees, staff development, resolving employee concerns, and supporting employee morale.
• Assist with interpreting department policies and procedures and communicate procedural changes to staff.
• Monitor department operations, record essential information, and ensure work is completed in a timely manner.
• Maintain quality food production and efficient service for internal and external customers.
• Help resolve customer complaints, workflow and staffing issues, and equipment failures during the shift.
• Provide guidance and training in food preparation, serving, recipe standardization, cashiering, infection control, fire safety, and cleanup.
• Forecast food requirements for patients, cafeterias, and special functions, and maintain meal census and food-usage records.
• Respond to purchasing, tray-line, cafeteria, and special-function requests.
• Inspect equipment and work areas, ensure appropriate use, maintenance, and sanitation, and correct deficiencies.
• Apply production safety and sanitation standards to promote safe food handling and prevent bacterial contamination.
• As needed, perform Food Service Assistant or Food Ambassador duties, including meal assembly and delivery, dish-room and cleaning duties, patient assistance, cash handling, food production, cafeteria service, and maintaining food and utensil supplies.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health-care and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay, such as shift and on-call pay, based on teammate eligibility.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED