Food Server - FT/PT

Hollywood Casino St. Louis • Maryland Heights, MO

3d

About The Position

The Food Server provides fast, friendly, professional, and responsive customer service to restaurant guests and staff. The role involves greeting guests, engaging in friendly and personalized conversations, and using guests’ names during interactions. The Food Server operates a cash register or POS system, accurately processes payments, and follows procedures for cash, charge, and complimentary sales while maintaining financial controls. The position also includes keeping the work area and dining room clean, resolving service issues, promoting casino events and programs, and helping guests find their way around the casino. The schedule may range from 7:00 a.m. to 11:30 p.m. and may include nights, weekends, holidays, and overtime as needed.

Requirements

• Must be at least 18 years of age.
• Read, write, speak, and understand English.
• Excellent customer service and communication skills.
• Available to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Meet professional appearance standards prescribed by company policy.
• Able to work at a fast pace in an often crowded and noisy environment.
• Able to accurately and quickly process cash transactions.
• Able to lift and carry up to 35 pounds.
• Able to reach above and below the shoulder, grip small items, bend, stoop, and twist while handling financial transactions.
• Able to stand and walk for up to four hours.
• Able to use hand motions when receiving payment and giving change, operating the cash register/POS system, and cleaning and wiping cashier areas.
• Able to tolerate industry-standard cleaning and sanitizing chemicals, second-hand smoke, noise, and bright lights.

Nice To Haves

• Prior customer service experience in a fast-paced environment preferred.
• Previous cashiering experience in a high-volume restaurant preferred.

Responsibilities

• Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Engage guests in friendly conversations, following the 10/5 rule: make eye contact and smile at 10 feet, and greet and speak to guests at 5 feet.
• Provide personalized service and use guests’ names at least twice during interactions.
• Greet each guest entering the restaurant.
• Operate a cash register/POS system; ring up the correct amount and provide correct change.
• Account for cash, charge, and complimentary sales according to established procedures, maintaining the integrity of financial controls and responsibilities.
• Keep the designated work area clean and organized and help maintain cleanliness in the dining room and host stand area as needed.
• Resolve service issues according to the service recovery toolbox.
• Know and promote current casino events and programs and give guests directions to casino areas.
• Thank customers, invite them back, wish them luck, and make it easy for them to return to play.

Benefits

• Day-one medical, dental, and vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition reimbursement, Lindenwood University discounts, and a diversity scholarship for team members’ children.
• 401(k) matching and annual performance bonus may vary by position.
• Paid time off is earned according to local policy and increases with length of employment.
• Wellness programs supporting team members’ financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed