Food Service Lead

Trinity Health•Des Moines, IA

About The Position

Provides leadership, accountability, and daily operational oversight of the Patient Services area of Clinical Nutrition Services. The role supervises staff and is responsible for compliance with regulatory and accrediting requirements and safe food handling. It supports patient meal service, inventory and purchasing activities, food quality, customer service, documentation, and department operations. The position requires adherence to Trinity Health’s Mission, Vision, Values, policies, and applicable laws and regulations.

Requirements

High school diploma or GED.
Ability to prepare reports, perform calculations, and deal effectively with other people; ability to read, write, and perform math skills.
Two years of experience in a large-scale food service operation with progressive responsibility.
Comfort operating in a collaborative, shared-leadership environment.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.
Ability to travel to various Trinity Health sites as needed.
Ability to meet the stated physical demands, including medium work; occasionally exerting up to 40 pounds of force and frequently up to 20 pounds, with prolonged standing and walking.

Nice To Haves

Completion of a 250-hour dietary manager course or Certified Dietary Manager credential is desirable.

Responsibilities

Supervise Dietary Service staff preparing cold menu items, assembling patient meal trays, serving patient meals, and performing related activities for patients of all ages; supervise other Dietary Services areas as needed.
Maintain productivity and expenses within budgetary limits; requisition food and supplies and calculate food preparation quantities.
Operate the cash register as needed, enter daily menu items and prices, count and secure money for deposit, and follow accurate cash-handling procedures.
Inspect equipment and department areas for safety, code compliance, sanitation, and proper operation; report and document compliance issues or malfunctions and their resolution.
Coordinate and maintain temperature logs for equipment, production, and patient foods; document findings and out-of-compliance issues and resolutions.
May complete initial departmental orientation for staff.
Complete supply and special-function requisitions, sign packing slips, monitor galley usage, track departmental utilization statistics, and maintain documentation.
Fill in for staff or other supervisory positions as needed or requested.
Ensure nourishments and tube feedings are accurately prepared, labeled, and delivered.
Monitor patient-care galleys to ensure they are efficiently stocked, clean, rotated, labeled, dated, and covered; remove expired products and monitor and record equipment temperatures as required.
Document after-hours meals and wasted food; monitor inventory levels and notify the appropriate supervisor or Director of concerns.
Monitor the accuracy, timeliness, and quality of patient meals; inspect trayline assembly for accuracy.
Support continuous customer service operations and provide high-quality food services to meet customer needs.
Complete quality-control monitoring and documentation to ensure service quality and regulatory requirements are met.
Start meal service promptly and according to schedule; monitor meal preparation, production, and delivery times.
Resolve patient or customer complaints and concerns or refer them to management as appropriate.
Perform other duties as assigned to meet departmental and organizational goals.
Maintain working knowledge of applicable laws, regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, and other policies and procedures, and adhere to them through honest, ethical, and professional behavior.