Food Service Lead

Par Mar Stores•Blacksville, WV

9h•Onsite

About The Position

The Food Service Lead is responsible for providing excellent customer service that exceeds Company Goals and Expectations of Total Quality Service to Guests. This role involves all tasks and responsibilities related to the ordering, pricing, labeling, preparation, rotation, presentation, and serving of hot and cold food products, while adhering to all applicable Brand standards. The lead must also ensure a safe work environment, maintain store image, and uphold company standards for professionalism and guest service.

Requirements

Must be available to work various shifts including evenings and weekends as required by Store Management.
Must be available to work during peak customer hours to increase food sales by providing fresh and available product.
Adhere to proper dress code, including name badge, proper attire, apron, hat/visor, gloves, footwear, and jewelry as per Policy.
Maintain clear channels of communication with Store Management, fellow co-workers, employees and Guests in compliance with Company policies.

Responsibilities

Provide excellent customer service in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests.
Be responsible for all tasks and responsibilities relating to the ordering, pricing, labeling, preparation, rotation, presentation and serving of hot and cold food products while following all applicable Brand standards.
Actively practice and enforce all safety measures to ensure a safe work environment is maintained in a manner which protects company assets, employees and Guests.
Report any employee or guest injury immediately to Store Management.
Greet and Welcome each Guest to Par Mar with the proper greeting: Good (morning, afternoon or evening), Welcome to Par Mar.
Acknowledge a Guest leaving the store by using an exit statement such as: “Thank you, please come again, have a nice day.”
Set the example and ensure that fellow employees are doing the same regarding guest interaction.
Maintain a food service atmosphere which is consistent with the Company Standards for Professionalism, Image and Total Quality Guest Service, Above and Beyond.
Always be in proper dress code, including but not limited to: name badge, proper attire, apron, hat/visor, gloves, footwear, and jewelry as per Policy or general appearance in violation of company Policy.
Display a consistent team oriented demeanor at all times by maintaining clear channels of communication with Store Management, fellow co-workers, employees and Guests in compliance with Company policies.
Maintain a clean and attractive exterior of the store location by consistently wiping down trash receptacles, removing excessive signage from windows, cleaning windows, keeping counter areas which can be viewed from the outside neat and orderly and sweeping the lot on a daily basis.
Maintain the interior of the store in a clean and attractive manner daily by completing all tasks on the shift duty checklist.
Ensure the office is neat, clean, organized and all confidential information is secured at all times.
Ensure all employees are constantly monitoring the dining area for trash or spills and that trash cans are emptied as needed.
Ensure that all cleaning/maintenance tasks assigned by Store Management are completed by end of shift.