Food Service Lead

Irving Oil • Pembroke, MA

1d • $19 - $22

About The Position

As a Food Service Lead, you will oversee daily food and beverage operations while ensuring quality, safety, and consistency across all food service areas. Your goal will be to deliver a safe, efficient, and high-quality food service experience by leading team members, maintaining cleanliness standards, and ensuring compliance with Irving policies and food-handling regulations. Your success will be measured by your ability to supervise and support team performance, uphold sanitary and safety standards, conduct quality inspections, and ensure all products and equipment meet Irving’s operational and brand standards.

Requirements

• Basic math skills
• Strong attention to detail
• Excellent customer service skills
• Clear and effective communication skills
• Minimum of 2 years in a customer service role
• G.E.D. or equivalent

Responsibilities

• Promote, demonstrate, and uphold The Irving brand and customer experience standards
• Greet customers and answer phones while delivering exceptional customer service
• Prepare foods according to customer orders or supervisor instructions using approved procedures
• Prepare and serve food and beverages, including packaging take-out orders when needed
• Clean, sanitize, and maintain food preparation and serving areas, equipment, utensils, dishes, and work surfaces
• Ensure safe food storage and cooking temperatures by monitoring kitchen equipment
• Maintain food freshness by checking quality and rotating inventory
• Handle, store, and rotate food products according to Irving policies
• Wash, mix, peel, and/or cut food items in preparation for cooking or serving
• Supervise team members to ensure cleanliness, service, and operational standards are met
• Partner with leadership on employee training and placing food product orders.

Benefits

• Competitive Compensation, including a company-matched 401(k) and a sign-on bonus
• Paid Vacation
• Wellness Support with 24/7 access to our Employee & Family Assistance Program
• Pay Range-$19.00-$22.00/hour based on experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees