Food Service - Lead

SSA Group, LLC • Fort Wayne, IN

17h • Onsite

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing their partners to remain mission-focused. They integrate admissions, culinary, and retail with innovation and human connection to create a seamless guest experience, focusing on people, innovation, and operational intelligence through their '452 Hospitality' foundation. The Food Service Lead position reports to Food Service Supervisor(s) and Food Service Operations Manager(s). This role is crucial for ensuring the assigned food service location is adequately stocked, prepped, and staffed for daily operations, assisting supervisors, and upholding high standards of quick service, food safety, quality, and guest service.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• An ideal candidate is a team player, personable, professional, upbeat, and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• 1 year of food service experience preferred.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure location (or stand) is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Assist supervisors with tasks to ensure the restaurant and other food locations run smoothly.
• Supports restaurant prep (FOH and line) for daily operation.
• Meets daily quick service, food service, safety and quality, availability, merchandising, and guest service standards.
• Participates in safety logs, including food temperatures, rotation, and waste as necessary.
• Ensures proper uniform, hygiene, hand-washing, and glove use with oneself.
• Maintains a SSAfe work environment by abiding to all SSAFETY rules.
• Follows through daily prep and item lists, as assigned.
• Actively helps to support operations in the assigned role, supporting holes as necessary.
• Actively and efficiently responds to guest and client feedback, with a report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
• Communicates with the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
• Remains knowledgeable of all menu items, prices, and specials for sharing with guests.
• Perform other tasks as deemed necessary.
• Maintains a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application, as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focuses on opportunities for giving back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees