FOOD SERVICE LEAD II (FULL TIME)

Compass Group•BELLINGHAM, WA

13d•Onsite

About The Position

The Food Service Lead II coordinates the activities of other food-service employees and helps create an enjoyable dining experience for customers, staff, and visitors at Zoes Bagels at Western Washington University. The role provides attentive customer service and oversees and participates in food and beverage preparation and service according to company standards for presentation, sanitation, safety, and portion control. It also helps plan menus, supports efficient meal service, handles customer complaints, and coordinates employee work and training. The position includes maintaining schedules and workflow, completing operational reports and timekeeping, handling cash according to company procedures, ordering supplies from approved sources, and directing sanitation and safety activities in accordance with company standards and regulations. Because the role serves an educational facility, work may be reduced or paused during academic breaks; such periods may be unpaid temporary layoffs. Depending on business needs, year-round work may be required, potentially at another location during breaks. This is a full-time position at a fixed rate of $24.63 per hour. Shift options may vary with business needs and are discussed during the interview. Applications are accepted on an ongoing basis until openings are filled.

Requirements

At least 1 year of experience in food and customer service roles.
At least 1 year of experience in a staff supervisory role.
Ability to perform the essential functions satisfactorily, with or without reasonable accommodation.

Responsibilities

Provide quality customer service with one-on-one attention to detail.
Oversee and participate in food and beverage preparation and service in accordance with company standards for presentation, sanitation, safety, and portion control.
Help plan menus.
Ensure timely and efficient meal service and supervise meal service.
Respond to customer complaints in person and by email.
Train employees and assign and coordinate their work to promote efficiency and excellence in food and service.
Determine work procedures, prepare work schedules, and expedite workflow.
Complete required daily, weekly, and monthly reports, including inventory, cash, production, payroll, and timekeeping records.
Handle cash in accordance with the Food Accounting Manual, including deposits, petty cash, and change funds.
Order food and other necessary supplies from approved sources or purveyors.
Direct and participate in facility and employee sanitation and safety in accordance with company standards and government regulations.
Develop sanitation schedules and ensure employees clean the kitchen and dining area and wash utensils and equipment according to schedule.
Issue written and oral instructions.
Help select and orient employees and oversee staff training in areas of responsibility.
Perform other duties as assigned.

Benefits

Opportunities for training and development
Retirement plan
Associate shopping program
Health and wellness programs
Discount marketplace
Identity theft protection
Pet insurance
Voluntary benefits, including critical illness, accident, hospital indemnity, legal services, and auto and home programs
Medical insurance for full-time associates
Dental insurance for full-time associates
Vision insurance for full-time associates
Life insurance and AD&D for full-time associates
Disability insurance for full-time associates
Commuter benefits for full-time associates
Employee assistance program for full-time associates
Flexible spending accounts for full-time associates
May be eligible for paid and/or unpaid time off in accordance with applicable laws
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