About The Position

The Food Service Host is responsible for ensuring guest satisfaction with food service by using customer service skills. The role delivers and serves nutritionally appropriate, attractive meals in a timely manner while following appropriate food-handling techniques and food-safety procedures. This is a part-time position at UPMC Community Osteopathic Hospital, scheduled for 20 hours per week from 11 a.m. to 7:30 p.m., including weekends and holidays. A work permit is required for employees under 18 years old. Act 34 is listed under Licensure, Certifications, and Clearances.

Requirements

  • Act 34 clearance.
  • A work permit is required if under 18 years old.

Responsibilities

  • Follow hand-hygiene and infection-control procedures consistently when interacting with customers.
  • Follow department procedures for operating food-service equipment.
  • Communicate customer complaints and concerns effectively to other health care team members.
  • Sanitize the assigned work area according to departmental procedures and health department guidelines.
  • Serve patient meal trays using the designated department script and proper patient identification.
  • Distribute and collect patient menus and obtain patients’ menu selections according to departmental procedures.
  • Respond to meal-service requests with customer-service skills to promote customer satisfaction.
  • Serve meals within established timeframes and meet departmental standards for appearance, food quality, and temperature control.
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