Food Service - Associate

SSA Group • Naples, FL

2d

About The Position

The Food Service Associate supports daily restaurant operations by preparing and serving food, maintaining food safety and quality standards, and creating warm, welcoming, and memorable experiences for guests and clients. The role contributes to front-of-house and line preparation, follows assigned preparation and inventory-related lists, and helps the operation where needed. Associates communicate service or quality issues to supervisors and respond to guest and client feedback to help prevent recurring problems.

The position requires maintaining a clean, safe, organized, and sanitary work environment; following company policies and SSAFETY rules; and meeting uniform, hygiene, hand-washing, and glove-use standards. Associates are expected to know menu items, prices, and specials, and to support inclusive team practices, sustainability and conservation efforts, and community engagement.

The role may require varied hours and days, including nights, weekends, and holidays. Physical requirements include standing for extended periods and lifting and moving boxes weighing 10–35 pounds as needed.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting, as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Support front-of-house and line preparation for daily restaurant operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove-use practices.
• Maintain a safe work environment by following SSAFETY rules.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and assist in other areas as needed.
• Respond to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized, and sanitary work environment.
• Understand and uphold company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support efforts to remove barriers and empower growth and opportunity for team members.
• Demonstrate and share knowledge of sustainability and conservation efforts in business operations.
• Engage with SSA and unit community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual terms vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed