Food Service - Associate

SSA Group, LLC • Denver, CO

3d

About The Position

The Food Service Associate supports daily restaurant operations by preparing food and assisting with front-of-house and line operations. The role delivers warm, welcoming guest experiences while meeting food service, safety, quality, availability, merchandising, and guest service standards. Associates follow food safety and sanitation practices, maintain a clean and organized work environment, and help respond to guest feedback and operational issues. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and proactive approach.
• Physical ability to stand for extended periods and lift, move, and handle boxes weighing 10–35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• No previous experience required.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support front-of-house and line preparation for daily restaurant operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, product rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Follow all SSAFETY rules and maintain a safe work environment.
• Complete daily preparation and item lists as assigned.
• Support the assigned operation and fill gaps as needed.
• Respond to guest and client feedback and report concerns to a supervisor to help prevent further complaints.
• Communicate service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized, and sanitary work environment.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support efforts to remove barriers and empower team members’ growth and opportunity.
• Lead by example in sustainability and conservation efforts, share knowledge of relevant business practices, and support teaching unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed