1214 - FOOD SERVICE ASSOCIATE - YULEE

GATE HR•Yulee, FL

28d•Onsite

About The Position

The Food Service Associate supports GATE store operations by providing friendly, efficient customer service and performing routine food preparation and customer assistance. Working with the Store Kitchen Manager and Store Manager, the associate helps control store operations and inventory, assists customers with products, operates food production equipment and the register, stocks coolers and shelves, and maintains store cleanliness and organization. The role also includes minor equipment maintenance and helping train team members in food preparation, customer service, and kitchen safety. The associate prepares made-to-order menu items using standard recipes and portion guidelines, accommodates customization requests while maintaining quality, and follows food-safety rules for handling, storage, rotation, and temperature control. Other duties include assisting customers with menu choices, answering questions, handling payments according to GATE policies, cleaning the facility and equipment, attending required training and meetings, and performing other tasks assigned by the Kitchen or Store Managers. The position involves a fast-paced food-service environment with exposure to heat, cold, and kitchen equipment.

Requirements

Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule, including weekends, holidays, and split shifts.
Speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
Be detail-oriented and have strong organizational skills.
Possess basic mathematics knowledge and be able to follow safety and sanitation guidelines and regulations.
Be able to read and interpret safety rules, operating and maintenance instructions, and food-service equipment procedure manuals.
Be able to stand for extended periods.
Be able to lift, carry, and move up to 50 pounds.
Be able to perform repetitive movements for extended periods.
Be able to bend, kneel, stoop, and reach, including overhead.
Maintain or be willing to obtain Food Safety Certification.
Follow GATE uniform and appearance standards.

Nice To Haves

Previous successful work experience in a convenience store, restaurant, fast-food, or related environment.
Knowledge of food safety.
Product knowledge gained through training to assist customers and keep selections properly stocked.

Responsibilities

Provide friendly, efficient customer service and make customers the first priority.
Greet customers, answer questions about products and services, assist with menu choices, and address inquiries or complaints.
Operate the register and handle cash and credit card payments according to GATE policies.
Prepare made-to-order food according to the set menu, standard recipes, and portion guidelines.
Accommodate customer menu customizations while maintaining food quality and consistency.
Maintain portion control and presentation of food items.
Follow food-safety, sanitation, hygiene, storage, rotation, and temperature-control requirements.
Stock coolers and shelves and maintain a clean, organized, and well-stocked store.
Clean and sanitize kitchen surfaces and equipment, restrooms, floors, windows, storage rooms, and other facility areas; perform related upkeep such as emptying trash and replenishing dispensers.
Perform minor repairs and maintenance on store food equipment.
Assist with store operations and inventory in collaboration with the Store Kitchen Manager and Store Manager.
Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
Attend required training, safety courses, and office and departmental meetings.
Follow company policies and applicable federal, state, and local rules and regulations.
Perform additional tasks assigned by the Kitchen and Store Managers.