1208 - FOOD SERVICE ASSOCIATE - MIZELL

GATE Store•St. Augustine, FL

13d

About The Position

The Food Service Associate supports GATE store operations by prioritizing customer service and providing guests with a friendly, efficient experience. The role involves routine food preparation, customer assistance, stocking, checkout, cleanliness, and organization. The associate collaborates with the Store Kitchen Manager and Store Manager to support store operations and inventory, operates food production equipment as needed, and performs minor maintenance and repairs on store equipment. The position also assists with training team members in food preparation, customer service, and kitchen safety procedures. The work takes place in a fast-paced food service environment with exposure to heat, cold, and kitchen equipment. The associate must follow food safety, sanitation, hygiene, and company requirements while preparing made-to-order menu items, accommodating customer customizations, and maintaining food quality and presentation. Duties may include cleaning the facility and restrooms, sanitizing pumps and surfaces, emptying trash, replenishing supplies, and maintaining registers and store equipment. The Kitchen and Store Managers may assign additional tasks.

Requirements

Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule, including weekends, holidays, and split shifts.
Speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
Have strong organizational skills and attention to detail.
Stand for extended periods; lift, carry, and move up to 50 pounds; perform repetitive movements for extended periods; and bend, kneel, stoop, and reach, including overhead.
Read and interpret safety rules, operating and maintenance instructions, and food service equipment procedure manuals.
Have basic mathematics knowledge and be able to follow safety and sanitation guidelines and regulations.
Have strong customer service skills and develop product knowledge through training.
Maintain or be willing to obtain Food Safety Certification.
Follow GATE uniform and appearance standards.

Nice To Haves

Previous successful job experience in a convenience store, restaurant, fast-food, or related environment.
Knowledge of food safety.

Responsibilities

Greet customers, answer questions about products and services, assist with menu choices, and explain ingredients and preparation methods.
Provide friendly, efficient customer service and checkout; process cash and credit card payments in accordance with GATE policies.
Prepare made-to-order food according to the menu, standard recipes, and portion guidelines; accommodate customization requests while maintaining quality and consistency.
Follow food safety and sanitation rules, including proper food handling, storage, temperature control, ingredient rotation, and hygiene protocols.
Maintain food quality, portion control, and presentation.
Stock coolers, shelves, and store products; keep the store clean, organized, and well stocked.
Clean and sanitize kitchen surfaces and maintain facility areas, including restrooms, floors, windows, and storage rooms; empty trash and replenish towels and other supplies.
Perform minor repairs and maintenance on store food equipment and other assigned store equipment.
Assist with inventory and store operations in collaboration with the Store Kitchen Manager and Store Manager.
Assist in training new and existing team members in food preparation, customer service, and kitchen safety procedures.
Attend required training, safety courses, and office and departmental meetings; follow uniform and appearance standards and arrive on time.
Communicate positively and accurately with customers and staff, including addressing inquiries and resolving complaints.
Follow applicable federal, state, and local rules and regulations, as well as company policies.
Perform additional tasks requested or assigned by the Kitchen and Store Managers.