1230 - FOOD SERVICE ASSOCIATE - BAYARD

GATE Store•Jacksonville, FL

About The Position

The GATE Store Food Service Associate prioritizes customer service by providing guests with a friendly and efficient experience. The role performs routine food preparation and customer assistance, collaborates with the Store Kitchen Manager and Store Manager on store operations and inventory, helps customers find products and understand product offerings, stocks coolers and shelves, and maintains a clean and organized store. The associate operates food production equipment and registers, processes cash and credit card payments, performs minor equipment maintenance and repairs, and assists with training team members in food preparation, customer service, and kitchen safety. This position works in a fast-paced food service environment with exposure to heat, cold, and kitchen equipment. The associate follows food safety and sanitation requirements, prepares made-to-order items according to recipes and portion guidelines, accommodates customer customizations while maintaining food quality, and supports general facility cleaning and upkeep. The schedule may include weekends, holidays, and split shifts.

Requirements

Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule, including weekends and holidays; duties also specify holidays and split shifts.
Speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
Have strong attention to detail and organizational skills.
Be able to stand for extended periods.
Be able to lift, carry, and move up to 50 pounds.
Be able to perform repetitive movements for extended periods.
Be able to bend, kneel, stoop, and reach, including overhead.
Read and interpret documents such as safety rules, operating and maintenance instructions, and food service equipment procedure manuals.
Possess basic mathematics knowledge and be able to follow safety and sanitation guidelines and regulations.
Have strong customer service skills and gain product knowledge through training.
Maintain or be willing to obtain Food Safety Certification.

Nice To Haves

Previous successful job experience in a convenience store, restaurant, fast food, or related environment.
Knowledge of food safety.

Responsibilities

Greet customers, assist with questions about products and services, and provide friendly, efficient customer service at checkout.
Handle cash and credit card payments in accordance with GATE policies.
Prepare made-to-order food according to the menu, standard recipes, portion guidelines, and food safety requirements.
Accommodate menu customization requests while maintaining food quality and consistency.
Assist customers with menu choices and answer questions about ingredients and preparation methods.
Maintain proper portion control and presentation of food items.
Follow food safety regulations, including proper food handling, storage, temperature control, ingredient rotation, and hygiene protocols.
Stock coolers, shelves, and store products; maintain a clean, organized, and well-stocked facility.
Clean and sanitize kitchen surfaces and facility areas, including restrooms, floors, windows, storage rooms, and pumps; empty trash and replenish dispensers.
Perform minor repairs and maintenance on store food equipment.
Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
Attend required training, safety courses, and office and departmental meetings.
Communicate positively and accurately with customers and staff, address inquiries, and resolve complaints.
Follow GATE standards for uniform and appearance and comply with applicable rules, regulations, and company policies.
Perform additional tasks requested or assigned by the Kitchen and Store Managers.