1208 - FOOD SERVICE ASSOCIATE - MIZELL

GATE HR•St. Augustine, FL

14d

About The Position

The Food Service Associate supports GATE Store operations by prioritizing customer service and providing guests with a friendly, efficient experience. The role performs routine food preparation and customer assistance, works with the Store Kitchen Manager and Store Manager on store operations and inventory, stocks coolers and shelves, and maintains a clean, organized store. The associate operates food production equipment and the register, processes cash and credit card payments, and performs minor maintenance and repairs on store food equipment. The role also assists with training team members in food preparation, customer service, and kitchen safety. Food preparation duties include making menu items to order according to standard recipes and portion guidelines, accommodating customization requests while maintaining food quality, and following food safety requirements for handling, storage, and temperature control. The associate helps customers with product and menu questions, keeps ingredients properly stored and rotated, and maintains food quality, cleanliness, and sanitation throughout the commercial kitchen and facility. The position requires a flexible schedule, including weekends, holidays, and split shifts, and work in a fast-paced food service environment with exposure to heat, cold, and kitchen equipment.

Requirements

Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule, including weekends, holidays, and split shifts.
Speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
Have strong attention to detail and organizational skills.
Possess basic mathematics knowledge.
Effectively follow safety and sanitation guidelines and regulations.
Be able to read and interpret safety rules, operating and maintenance instructions, and food-service equipment procedure manuals.
Be able to stand for extended periods.
Be able to lift, carry, and move up to 50 pounds.
Be able to perform repetitive movements over long periods.
Be able to bend, kneel, stoop, and reach, including overhead.
Maintain or be willing to obtain Food Safety Certification.

Nice To Haves

Previous successful job experience in a convenience store, restaurant, fast-food, or related environment.
Knowledge of food safety.

Responsibilities

Provide friendly, efficient customer service and make customers the first priority.
Greet customers, answer questions about products, services, menu choices, ingredients, and preparation methods, and assist with inquiries or complaints.
Provide an efficient checkout experience and handle payments according to GATE policies.
Prepare made-to-order food items according to the set menu, standard recipes, and portion guidelines.
Accommodate menu customization requests while maintaining food quality and consistency.
Ensure proper portion control and presentation of food items.
Follow food safety and sanitation rules, including proper food handling, storage, and temperature control.
Store and rotate ingredients to preserve freshness and minimize waste.
Operate food production equipment and perform minor maintenance and repairs on store food equipment.
Stock coolers and shelves and help ensure products are properly stocked.
Maintain a clean, organized facility and commercial kitchen, including cleaning restrooms, floors, windows, and storage rooms; sanitizing pumps and surfaces; emptying trash; changing light bulbs; restocking towels; and changing register paper and ink cartridges.
Collaborate with the Store Kitchen Manager and Store Manager to support store operations and inventory control.
Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
Attend required training, safety courses, office meetings, and departmental meetings.
Follow GATE standards for punctuality, uniform, and appearance, as well as applicable laws, regulations, and company policies.
Perform other tasks requested or assigned by the Kitchen and Store Managers.