Food Service Associate II, 40hr - Days
About The Position
The Food Service Associate II supports the hospital’s food service and dietary teams in producing and distributing quality food to patients and the communities it serves. The role contributes to patient, employee, and visitor satisfaction by providing superior customer service in a clean and safe environment. With limited supervision, the associate prepares and assembles food, supports food service operations, and may guide Food Service Associate I staff when a supervisor is absent. The position includes preparing patient trays and menu items in accordance with dietary orders, nutrition guidelines, recipes, and food safety standards. It also involves inventory tracking, receiving and storing supplies, maintaining retail food and beverage stations, cleaning and sanitizing work areas and equipment, completing food safety checks and documentation, and assisting with food preparation and service. The associate may deliver patient trays, serve in the cafeteria, and assemble Meals on Wheels. When the supervisor is absent, the associate provides guidance to Food Service Associate I staff and may oversee shift operations, assign work, support procedural changes and performance improvement, troubleshoot service issues, address safety concerns, and mentor staff. The role requires at least six months of work experience, a high school diploma or GED (with specified relevant experience accepted in lieu), effective English communication, basic math skills, and the ability to manage multiple job functions. Staff must be vaccinated against influenza as a condition of employment.
Requirements
- At least 6 months of work experience.
- High school diploma or GED; 2 years of food service, materials management, or cashiering experience may be considered in lieu of the diploma or GED.
- Ability to read, write, and communicate effectively in English with patients, visitors, and hospital team members.
- Basic math skills.
- Ability to manage multiple job functions.
- Must be vaccinated against influenza as a condition of employment.
Nice To Haves
- Prior food service experience with food preparation and assembly.
- Customer service experience.
- Cash handling experience.
- Knowledge of food safety (HACCP) standards.
Responsibilities
- Prepare and assemble patient trays and customer requests.
- Assemble daily menu items while accommodating dietary restrictions, allergies, and ethnic preferences identified in dietary orders.
- Assemble menu items according to recipes and standards, and accommodate customer requests within nutrition guidelines.
- Anticipate customer and operational needs.
- Follow dating procedures, label and date opened foods, and discard food items after three days or as labeled.
- Track and tally inventory; advise the supervisor of inventory counts and, as requested, order food and supplies.
- Receive and date shipments for storage.
- Maintain retail food and beverage stations according to department standards.
- Maintain a clean work area, complete daily cleaning assignments, and remove trash from the café, kitchen, or other areas.
- Clean and sanitize dishware, pots, and pans.
- Complete and document daily HACCP checks, ensure food preparation and storage meet food safety standards, and maintain temperature control logs.
- Prepare food from basic recipes and assist cooks and bakers as requested.
- Serve food in the cafeteria as needed.
- Deliver trays to patient rooms or areas as needed.
- Assemble Meals on Wheels.
- Complete and document extensive cleaning and disinfecting assignments according to routine schedules and applicable standards.
- In the supervisor’s absence, provide guidance and direction to Food Service Associate I staff.
- Oversee shift operations and assign functions to Food Service Associate I staff to optimize efficiency and safety.
- At the supervisor’s direction, help implement procedural changes and performance improvement initiatives by educating Food Service Associate I staff.
- Demonstrate operational expertise and promote superior customer service and safety.
- Troubleshoot food service line, basic food preparation, and customer service issues; follow the proper chain of command to resolve concerns and inform the supervisor when further action is required.
- Provide performance feedback to staff and the manager or supervisor as appropriate; address safety concerns promptly and provide input to performance evaluations when asked.
- Precept and mentor Food Service Associates and other cashiers to expand their knowledge and competence in hospital operations and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
