Security Officer-40hr-Days

Connecticut Children's•Hartford, CT

2d•$18 - $28

About The Position

The Security Officer supports the safety and security of patients, families, staff, and visitors across Connecticut Children’s Medical Center locations, as assigned by the Security Leadership Team. The role responds promptly to requests for assistance, collaborates with colleagues and clinical teams, and maintains a visible, proactive presence throughout facilities. The Security Officer follows established policies, monitors for potential safety or security concerns, and provides professional support in routine and emergency situations. The position also assists with patient watches and supports restraint procedures in accordance with hospital protocols. The role conducts patrols, environmental rounds, safety checks, and screenings; responds to calls for service and emergencies; assesses situations; provides guidance and support; and prepares accurate, timely incident documentation. It partners with clinical teams to manage safety-sensitive situations and communicates calmly and professionally with people who may be in crisis or experiencing behavioral challenges. The Security Officer also provides courteous service, collaborates with a diverse community and multidisciplinary partners, and follows hospital and departmental procedures.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record.
Valid State of Connecticut Guard Card.
Obtain and maintain Nonviolent Crisis Intervention Training Certification within the first 3 months of hire.
Obtain and maintain CPR certification within 3 months of hire.
Working knowledge of hospital and departmental emergency procedures, including fire safety, disaster response, electrical safety, infection control, and hazardous materials.
Understanding of organizational policies, standard operating procedures, and security management principles.
Familiarity with safety expectations in a clinical environment.
Strong verbal and written communication skills, including professional telephone etiquette.
Effective interpersonal skills and a strong customer-service orientation.
Competence in conflict management and de-escalation techniques.
Ability to observe, analyze, and accurately document situations, including writing clear incident reports.
Strong problem-solving and critical-thinking skills.
Ability to communicate courteously, professionally, and calmly with patients, families, staff, and the public.
Ability to work effectively in a team-oriented, diverse, fast-paced clinical environment.
Ability to identify and resolve issues using sound judgment in stressful or rapidly evolving situations.
Ability to maintain professionalism and composure in emergency or high-stress scenarios.
Ability to perform duties in a clinical setting with typical noise levels and environmental conditions.

Nice To Haves

Coursework or a higher education degree in Criminal Justice, Emergency Management, or a related field.
Three to five years of security operations experience in a healthcare environment, or a combination of healthcare security and law enforcement experience.

Responsibilities

Support day-to-day security operations at assigned Connecticut Children’s locations.
Conduct routine patrols, environmental rounds, and safety checks to identify and address potential risks.
Maintain a visible, proactive presence to promote a safe environment for patients, families, staff, and visitors.
Conduct or assist with metal detector screenings, property searches, and other safety protocols as needed.
Safeguard people, property, and organizational assets.
Respond promptly and professionally to calls for service, emergencies, and requests for assistance.
Assess situations through direct observation and personal contact to determine an appropriate course of action.
Provide guidance and support to staff, patients, and visitors during routine and emergency situations.
Gather information, ascertain facts, and prepare accurate and timely incident reports and documentation.
Use problem-solving and decision-making skills to support safe and effective outcomes.
Assist clinical teams with patient watches and safely support approved restraint procedures in accordance with hospital policies.
Communicate with clinical staff to ensure safety-sensitive situations are managed appropriately.
Maintain calm, professional, patient-centered communication with individuals who may be in crisis or experiencing behavioral challenges.
Provide courteous, professional assistance to patients, families, staff, and visitors seeking safety or security services.
Foster a cooperative, inclusive, and positive work environment and collaborate effectively with a diverse community.
Collaborate with Security team members and multidisciplinary partners to provide coordinated support.
Support continuous improvement of security service standards, practices, and department initiatives.
Follow hospital and departmental procedures related to safety, emergency response, and incident reporting.
Perform other duties as assigned.