Food Service Ambassador - Tray Line
About The Position
The Food Service Ambassador serves as a key contact between Food and Nutrition Services and patients. The role obtains meal orders by phone or at the bedside, explains room service and related services, delivers meals, collects trays, and responds to patient concerns. It processes diet changes and patient information, uses software to check meal selections against prescribed diets and food allergies, maintains patient information, and reports quality issues or nutrition concerns. The position also supports tray-line operations, transports and stocks food and supplies, communicates patient needs to relevant departments, and follows food safety, sanitation, and isolation procedures. The position is part time, 20 hours per week. The regular schedule is five days per week from 4:00 p.m. to 8:00 p.m., with availability to work 11:30 a.m. to 8:00 p.m. as needed. Rotating weekends and holidays are required.
Requirements
- Typically, one year of face-to-face customer service experience is required.
- Strong knowledge of food service in a hospital, restaurant, or related environment.
- Excellent customer service, communication, and phone etiquette skills; ability to work cooperatively with nursing personnel.
- Ability to multitask, route calls, greet patients, place orders, and troubleshoot food-related issues.
- Ability to read and understand written and oral communications.
- Self-directed and able to work independently and make decisions with minimal supervision.
- Strong knowledge and understanding of food/drug interactions and food allergens.
- Good organizational and time-management skills.
- Intermediate computer skills in Microsoft Office or similar products, and ability to use email and the internet.
- Must work five days per week from 4:00 p.m. to 8:00 p.m., offer availability from 11:30 a.m. to 8:00 p.m. as needed, and work rotating weekends and holidays.
- Able to operate necessary equipment safely, including a dish machine, tray line, and garbage disposal.
- Able to stand, walk, reach above the shoulders, and squat, bend, twist, kneel, and climb during the shift.
- Able to lift up to 40 pounds from floor level to a maximum height of 5 feet and carry up to 40 pounds at waist height for a reasonable distance.
- Able to push or pull with 20 pounds of force.
- Able to wear protective clothing as necessary and enter patient isolation rooms with appropriate coverings.
Responsibilities
- Obtain patient meal orders through the call center or at the bedside, following scripting and customer service standards.
- Orient patients to Room Service and other department services, including the menu, diet order, meal-ordering process, guest services, and access to a dietitian.
- Deliver meals and collect trays; check patient satisfaction with food upon delivery.
- Record calorie-count intake when ordered by a physician or dietitian and document meal fluid intake for I&O.
- Resolve patient concerns and process diet changes, admissions, cancellations, transfers, and special physician orders.
- Document food allergies, intolerances, preferences, and food/drug interactions in patient records.
- Use software to balance nutrients in meal selections according to prescribed diet orders and food allergies.
- Maintain Cbord patient information and run missed-meal and other reports; generate, modify, and communicate report information.
- Report quality issues to management and potential patient nutrition concerns to a registered dietitian.
- Coordinate ticket flow with the Line expeditor.
- Load and transport food carts; deliver patient trays to rooms according to established procedures; deliver and stock nursing units and physician lounges.
- Communicate patient needs to Food and Nutrition Services, nursing, and other necessary departments.
- Follow safety, sanitation, food-handling, and isolation procedures when delivering and collecting trays.
- Inventory and order floor-stock supplies on patient units.
Benefits
- Paid time off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Career development programs
- Premium pay, including shift and on-call pay where applicable
- Incentive pay for select positions
- Opportunity for annual performance-based increases
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
