Food Service Ambassador - Patient Dining Associate

Advocate Health•Park Ridge, IL

12d•$19 - $28•Onsite

About The Position

This role acts as a key contact person between food and nutrition and the patient, obtaining patient meal orders via call center or bedside following scripting and customer service standards. The associate provides patients with an orientation to Room Service and other department services, including the patient menu, diet order, meal ordering process, guest services, and how to speak with a dietitian. Responsibilities include delivering meals, collecting patient trays, ensuring patient satisfaction with food items, recording intake for calorie counts, resolving patient concerns, and documenting meal fluid intake for I&O. The associate also receives and processes diet changes, documents patient information regarding food allergies, intolerances, preferences, and food/drug interactions, and utilizes software to balance nutrients for patient meal selections in accordance with physician-prescribed diet orders and patient food allergies. Additionally, the role involves maintaining Cbord patient information, running reports, reporting quality issues and potential patient nutrition concerns to management and registered dietitians, working with the Line expeditor to balance ticket flow, loading and transporting food carts, delivering patient meal trays to rooms, and stocking nursing units and physician lounges. Effective communication of patient needs to relevant departments and adherence to safety and sanitation standards for food handling and isolation precautions are crucial. The role also includes inventorying and ordering floor stock supplies on patient units.

Requirements

None Required.
Typically requires 1 year of experience in performing face-to-face customer service.
Strong knowledge in food service from within a hospital, restaurant or a related environment.
Excellent customer service skills and communication skills to effectively interact with a variety of people.
The ability to work in close cooperation with nursing personal is required.
Ability to multitask, route calls, greet patients, place orders, and troubleshoot food related issues.
Ability to read and understand written and oral communications.
Must be self-directed, able to work independently and make decisions with minimal supervision.
Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing.
Excellent phone etiquette.
Strong knowledge and understanding of food/drug interactions and food allergens.
Good organizational and time management skills.
Intermediate computer skills in Microsoft Office or similar products.
Ability to use e-mail and internet.
Adhere to N95 Respirator Facial Hair Requirements to ensure proper seal when entering Airborne Isolation Rooms

Responsibilities

Acts as key contact person between food and nutrition and the patient.
Obtains patient meal orders via call center or bedside following scripting and customer service standards.
Provides patient with an orientation to Room Service and other department services including the patient menu, diet order, meal ordering process, guest services and how to speak with a dietitian.
Delivers meals and collects patient trays after meals.
Ensures satisfaction of patients with food items upon delivery.
Records intake for patient calorie counts as ordered by physician or dietitian.
Resolves any patients concerns.
Document meal fluid intake for I & O.
Receives and processes diet changes throughout the day, i.e. diet orders, patient admissions, cancellations, transfers, special physician orders such as tube feedings and supplements.
Document in the patient card file regarding food allergies, intolerances, preferences, and food / drug interactions.
Utilizes software to balance nutrients for the patient meal selections in accordance with the physician prescribed diet order and patient food allergies.
Maintains Cbord patient information, runs missed meal and other reports.
Reports quality issues to management and reports potential patient nutrition concerns to a registered dietitian.
Generates multiple reports, modifies and communicates report information.
Works with the Line expeditor to balance ticket flow.
Loads and transports food carts.
Delivers patient meal trays to patient rooms in accordance with established procedures.
Delivers and stocks all nursing units and physician lounges.
Effectively communicates all patient needs to the necessary departments including food and nutrition services and nursing services.
Utilizes established safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination.
Follows all isolation precautions while delivering and collecting trays.
Inventories and orders floor stock supplies on patient units.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program