Food Service Aide

Advocate Health • Skaneateles, NY

8d • $19 - $28

About The Position

The Food Service Aide performs warewashing for the department meal service program, prepares patient meals and nourishments according to prescribed diet orders and customer expectations, and supports safe, timely service throughout assigned areas. The role includes assembling meal trays, delivering and retrieving trays, visiting patients to assist with meal ordering, documenting patient fluid and meal intakes, and assembling and delivering unit supplies with corresponding paperwork. The aide also maintains dishwashing equipment, stores serving ware, restocks assigned areas, removes food waste, and completes routine and special cleaning assignments in accordance with department procedures and applicable health regulations.

The position emphasizes teamwork, customer-focused service, infection control, safety, sanitation, and department performance improvement. The aide participates in training, orientation, in-services, meetings, and required online safety modules, and may assist with training new associates. Hours include 3:30–7:30 p.m. and/or 4:00–8:00 p.m.; the schedule requires every other weekend and rotating holidays. The role may rotate positions and shifts within the stated operating hours.

Requirements

• Must be at least 16 years of age.
• Good communication skills.
• Ability to speak and write English.
• Good math skills.
• Ability to spend 100% of work time on feet.
• Ability to rotate positions throughout the area.
• Ability to rotate shifts between 6:30 a.m. and 8:30 p.m.
• Ability to lift and push 25 pounds.
• For direct patient care or contact, ability to lift up to 35 pounds without assistance; patient handling equipment and another associate are expected for patient lifts over 35 pounds or when the patient cannot assist, when available.

Responsibilities

• Perform warewashing for the department meal service program in accordance with department policy and Board of Health regulations.
• Complete warewashing within established timeframes and store serving ware to meet operational needs.
• Wash and sanitize pots and pans, and help keep the dish machine clean and sanitized.
• Prepare patient meals and nourishments according to prescribed diet orders and customer expectations.
• Assemble meal trays accurately, maintain tray appearance, and follow infection control standards.
• Collaborate with hospital departments and fellow associates to meet service expectations and follow the Behaviors of Excellence.
• Assemble and deliver unit supply items and complete corresponding paperwork.
• Follow hospital and Health Department safety, sanitation, and infection control procedures.
• Restock assigned areas as needed; remove garbage and food waste containers; and perform daily and special cleaning assignments.
• Adhere to the dress code, including wearing hairnets and non-skid shoes.
• Participate in department performance improvement activities, individual development goals, and initiatives to improve processes and customer satisfaction.
• Complete assigned online safety modules, including Business Conduct and HIPAA, and attend the annual Safety Fair, in-services, training, orientation sessions, and meetings.
• Address customer concerns within the position’s scope and practice service recovery as needed.
• Act as a positive role model and assist with training new associates as needed.
• Deliver and retrieve patient trays within designated timeframes.
• Visit patients on assigned units to assist with meal ordering and timely tray pickup, using AIDET and proper infection control practices.
• Accurately and concisely document patient fluid and meal intakes.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match
• Financial wellness programs
• Educational Assistance Program
• Competitive compensation, premium pay for eligible shifts and assignments, incentive pay for select positions, and potential annual performance-based increases

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed