Food Service Aide

Shepherd Center•Atlanta, GA

About The Position

The Food Service Aide delivers accurate and timely customer service to patients, customers, and staff throughout Food & Nutrition Services. The role requires effective communication with residents, family members, and team members, attention to detail, and the ability to follow instructions for meal orders, nutritional needs, and recipes so food is appropriate for patients and other customers. The aide helps maintain safe, sanitary, and organized workstations and supports meal service operations.

Requirements

High school diploma or equivalent experience.
Relevant service industry experience.
Ability to communicate effectively with residents, family members, and team members.
Ability to follow instructions for meal orders, nutritional needs, and recipes.

Nice To Haves

Some healthcare food service experience.
Knowledge of an electronic tray ticket publishing system, such as CBORD or Computrition.

Responsibilities

Comply with the Department’s Standards of Infection Control.
Provide excellent customer service.
Report equipment that is not operating properly to supervisors.
Participate in the Department Sanitation Program by keeping work areas and equipment clean and sanitary throughout shifts and completing cleaning assignments before the end of the shift.
Minimize waste and overproduction through appropriate use of production standards.
Store food correctly, ensuring it is covered, labeled, dated, and placed in the correct location.
Transport food and supplies safely and sanitarily.
Take and log equipment, refrigeration, and dish machine temperatures as instructed; report deviations to a supervisor and note corrective actions on the log.
Portion foods correctly and serve them in an appealing manner.
Maintain a safe and sanitary workstation, including sweeping, mopping, and washing dishes and pots.
Prepare the workstation for meals so service starts on time and the trayline and customers do not have to wait.
Restock and clean the workstation appropriately at the end of meal service, including bagging silverware and ensuring appropriate condiments are available.
Follow the appropriate chain of communication and consult a supervisor when uncertain.
Inform a supervisor immediately of issues that may prevent meeting standards.
Practice proper safety techniques according to Center and departmental policies and procedures.
Report employee, patient, or visitor injuries or accidents and other safety issues to a supervisor and through the occurrence notification system.
Monitor and ensure compliance with regulatory requirements, organizational standards, and policies and procedures related to the area of responsibility.
Identify potential risk areas within the area of responsibility and support the problem-resolution process.