Food Service Aide

Shepherd Center•Atlanta, GA

About The Position

The Food Service Aide delivers accurate, timely customer service to patients, customers, and staff across Food & Nutrition Services. The role requires effective communication with residents, family members, and team members, attention to detail, and the ability to follow instructions for meal orders, nutritional needs, and recipes so customers receive appropriate food.

Requirements

High school diploma or equivalent experience.
Relevant service industry experience.
Ability to communicate effectively with residents, family members, and team members.
Attention to detail and ability to follow instructions for meal orders, nutritional needs, and recipes.

Nice To Haves

Some healthcare food service experience.
Knowledge of an electronic tray ticket publishing system, such as CBORD or Computriton.

Responsibilities

Comply with the Department’s Standards of Infection Control.
Provide excellent customer service.
Report equipment that is not operating properly to supervisors and assist in maintaining department equipment.
Maintain work areas and equipment in a clean and sanitary manner throughout shifts, completing cleaning assignments before the end of the shift.
Minimize waste and overproduction through appropriate use of production standards.
Store food correctly, including covering, labeling, dating, and placing it in the correct location.
Transport food and supplies safely and sanitarily.
Take and log equipment, refrigeration, and dish machine temperatures as instructed; report deviations to a supervisor and note corrective action on the log.
Portion food correctly and serve it in an appealing manner.
Maintain a safe and sanitary workstation, including sweeping, mopping, and washing dishes and pots.
Prepare the workstation for meals so service is on time and trayline customers do not have to stop or wait.
Restock and clean the workstation appropriately at the end of meal service, including bagging silverware and making appropriate condiments available.
Follow the appropriate chain of communication and consult a supervisor when uncertain.
Inform a supervisor immediately about issues that may prevent meeting standards.
Use proper safety techniques in accordance with Center and department policies and procedures.
Report employee, patient, or visitor injuries or accidents and other safety issues to a supervisor and through the occurrence notification system.
Monitor and ensure compliance with regulatory requirements, organizational standards, and policies and procedures related to the area of responsibility.
Identify potential risk areas within the area of responsibility and support the problem-resolution process.