Food Server - 2nd Shift (Asia-Azteca)
Full House Resorts•Waukegan, IL
•Onsite
About The Position
A Food Server is responsible for creating a positive guest experience by taking orders, delivering food and beverages, and providing knowledgeable recommendations on menu items, including food, wine, beer, and spirits. As a representative of American Place Casino, they maintain a professional and friendly demeanor, ensure accurate and timely service, and support a smooth, enjoyable dining experience. Job titles similar to this role include: Waiter/Waitress
Requirements
- Proficiency in company operational systems, including: Opening and closing procedures, Food and beverage knowledge, POS systems, Cash handling procedures
- Proven ability to provide excellent service, handle customer inquiries, and resolve complaints effectively
- Skill in accurately processing orders, handling special requests, and ensuring the correct presentation of dishes
- Ability to efficiently manage multiple tables and orders, ensuring timely service.
- Ability to handle unexpected situations or challenges, such as incorrect orders or customer issues, with a calm and proactive approach.
- Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.
Nice To Haves
- Bilingual proficiency preferred, but not required
Responsibilities
- Consistently following established sequence of service to provide the highest level of service to our guests
- Building and establishing a personal clientele through guest interaction, name/face recognition
- Anticipating guests needs and responding appropriately
- Responsible for a cash bank to ensure quick service for our cash paying guests
- Performing all opening and closing duties daily
- Maintaining cleanliness of shift area and service bar/stations
- Working as a team to insure the highest level of guest satisfaction
- Following all policies and procedures set forth by the company
- Following all health and safety regulations
- Communicating effectively with management and team members alike
- Maintaining the highest level of professionalism with both guests and team members
- Responsible to comply with all managers and direct supervisor requests
Benefits
- Medical, Dental, Vision
- 401K: Matches 50% of your contribution, up to 4% of eligible contribution
- Educational Tuition Reimbursement
- Paid Time Off
- Ventra Program, EAP programs, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
