Food Runner - Gjelina LA

Gjelina Group•Los Angeles, CA

About The Position

As a team member of the Gjelina Group, the Food Runner helps create thoughtful guest experiences through knowledgeable, respectful communication and teamwork. The role provides operational support throughout service, maintaining venue cleanliness before, during, and after service and supporting the Expediter, Servers, and Managers. Food Runners deliver food to guests in a friendly, professional, and knowledgeable manner in accordance with Gjelina standards and procedures. The position requires organization, multitasking, composure in a busy environment, and schedule flexibility. The role involves preparing and maintaining service stations, supporting table service, learning the menu and venue layout, and communicating with team members across Front of House and Back of House. Food Runners attend mandatory training and pre-shift meetings and support in-house service and events. The position is hourly and FLSA non-exempt. The stated wage range is minimum wage to $18.42 per hour, plus tips.

Requirements

Must be organized, self-motivated, proactive, and attentive to detail.
In-depth knowledge of menu dishes and their ingredients.
Familiarity with in-house beverage items.
Ability to use relevant equipment.
Knowledge of and ability to comply with safety, sanitation, and food-handling procedures.
Ability to prioritize work, provide accurate information, and respond to management or colleague requests promptly and courteously.
Ability to remain calm in unusual situations and in a fast-paced, changing environment.
Ability to perform the essential functions of the job.
Ability to stand, lift, bend, and walk for extended periods of 8–12 hours.
Ability to climb sets of stairs repeatedly during a shift.
Ability to move, pull, push, carry, or lift up to 50 pounds occasionally and 30 pounds regularly.
Ability to seize, grasp, turn, and hold objects regularly and in frequent or repetitive motions.
Ability to reach items at varying heights; occasionally kneel, bend, crouch, and climb as required.
Ability to work in conditions involving exposure to cold, heat, water, and cleaning materials.
Ability to work a flexible schedule including varying shifts, days, evenings, weekends, and holidays.
Sexual harassment training.
Must understand and abide by Department of Health rules related to food service and employee and guest safety.

Responsibilities

Report on time and clock in using the timeclock.
Manage time, take rest and meal breaks in compliance with New York Labor Law, and keep managers informed when leaving the floor.
Maintain high standards of appearance and hygiene.
Follow health, safety, alcohol-control, and sanitation protocols.
Build rapport with guests by learning their preferences and encouraging repeat visits.
Organize, clean, and maintain service areas, especially Expo stations.
Prepare, stock, and clean stations at the opening and closing of each shift.
Coordinate with Bussers and Servers to clear dishes and glassware from tables and follow proper dish placement, carrying, and setting procedures.
Follow right-of-way practices for guests, food runners, and staff.
Know menu items and their main ingredients, and communicate information about dishes to guests.
Polish and restock silverware, ramekins, plates, and other service supplies as needed.
Learn the venue floorplan, table numbers, and seat positions.
Communicate clearly with Expo, servers, and Front of House and Back of House managers to support service.
Attend mandatory trainings and pre-shift meetings.
Support the management team with in-house service and events.
Respond to guest and colleague needs with initiative, clear communication, and a focus on guest satisfaction.
Work cooperatively with colleagues and adapt to changing service needs.