Food Runner - Gjelina LA

Gjelina Group•Los Angeles, CA

7d•$18

About The Position

As a team member of the Gjelina Group, the Food Runner helps create thoughtfully nuanced guest experiences through knowledgeable, respectful communication, teamwork, flexibility, and the ability to stay calm, multitask, and remain organized in a busy environment. The role provides operational support throughout service, maintaining venue cleanliness before, during, and after service and assisting the Expediter, Servers, and Managers. Food Runners deliver food to guests in a friendly, professional, and knowledgeable manner, following Gjelina standards and procedures. The position requires a strong guest-service focus, initiative in resolving issues, a willingness to learn, and cooperation with colleagues. It involves working in a fast-paced restaurant environment, supporting in-house service and events, and working a flexible schedule that may include varying shifts, evenings, weekends, and holidays. The role is hourly and classified as FLSA non-exempt.

Requirements

Must be organized, self-motivated, proactive, and attentive to detail.
In-depth knowledge of menu dishes and ingredients.
Familiarity with all in-house beverage items.
Ability to use relevant equipment.
Understanding of and ability to comply with safety, sanitation, and food-handling procedures.
Ability to prioritize work and provide accurate, timely, courteous information and assistance.
Ability to remain calm in unusual situations and perform the essential functions of the job.
Ability to work a flexible schedule including varying shifts, days, evenings, weekends, and holidays.
Sexual harassment training.
Must understand and follow Department of Health rules related to food service and employee and guest safety.
Must be able to stand, lift, bend, and walk for extended periods of 8–12 hours.
Must be able to climb sets of stairs repeatedly throughout a shift.
Must be able to move, pull, push, carry, or lift up to 50 pounds occasionally and 30 pounds regularly.
Must be able to seize, grasp, turn, and hold objects regularly and in frequent or repetitive motions.
Must be able to reach items at varying heights.
Must occasionally kneel, bend, crouch, and climb as required.
Must be able to work in conditions involving exposure to cold, heat, water, and cleaning materials.
Must remain focused in a fast-paced and changing environment.

Responsibilities

Report for duty on time and clock in for shifts using the timeclock.
Manage time, take rests and meal breaks in compliance with applicable labor law, and keep managers informed when leaving the floor.
Maintain high standards of appearance and hygiene.
Follow health, safety, alcohol-control, sanitation, food-handling, and employee and guest safety protocols.
Build rapport with regular and new guests, including learning guests' likes and dislikes.
Organize, clean, and maintain service areas, especially Expo stations.
Prepare stations for opening and closing shifts by stocking, cleaning, and preparing for service.
Coordinate with Bussers and Servers to clear dishes and glassware from tables, and correctly carry, place, and set dishes.
Follow right-of-way practices for guests, food runners, and staff.
Know menu items, their main ingredients, and how to explain dishes to guests.
Polish and restock silverware, ramekins, plates, and other service items as needed.
Learn and use the venue floor plan, table numbers, and seat positions.
Communicate clearly with Expo, Servers, and FOH and BOH managers to support service.
Attend mandatory trainings and pre-shift meetings.
Support the management team in in-house service and events.
Prioritize work, respond to management and colleague requests accurately and courteously, and remain calm in unusual situations.