Food Production Manager - Airline Catering

LSG Sky Chefs•Baltimore, MD

7d•Onsite

About The Position

The Food Production Manager oversees all aspects of a department’s operations in a Customer Service Center (CSC), ensuring customer expectations are met for productivity, quality, and safety. The role plans and manages daily operations, staffing, schedules, costs, and resources while ensuring food production and flight catering are accurate and on time. The manager also leads and develops employees, addresses customer quality issues, and supports continuous improvement and company initiatives.

Requirements

Bachelor’s degree or equivalent experience.
Three to five years of directly related experience in management roles.
Experience using and managing Variable Production Systems and schedules.
Strong presentation, communication, training, and interpersonal skills.
Proven success improving work processes and leading change in a complex, fast-paced environment.
Excellent analytical and conceptual skills.
Demonstrable record of understanding and meeting customer expectations.
Proven understanding of product and labor cost variance drivers.
Good knowledge of Microsoft Office and Windows-based computer applications.

Responsibilities

Plan, organize, and manage department operations, including daily hours, schedules, productivity, quality, and safety.
Manage department costs to budget through effective manpower planning, scheduling, and overtime usage.
Ensure compliance with customer specifications, quality standards, FDA and HACCP requirements, and applicable safety, health, environmental, and other regulations.
Ensure on-time and accurate production in the preparation of food and equipment and the catering of flights.
Investigate customer quality issues and develop and implement corrective actions.
Maintain positive, proactive relationships with internal and external customers.
Attend the daily operations briefing.
Ensure appropriate par levels of customer inventory and customer-specific goods.
Provide data for the department’s annual business plan and budget.
Ensure optimal deployment of human, technical, and material resources.
Initiate and control continuous process optimization.
Ensure the area is properly organized, staffed, and directed.
Guide, motivate, and develop subordinate employees in accordance with Human Resources policy.
Participate in coaching the Global Performance System (GPS) process and other career-development activities.
Promote company values and management principles within the department.
Plan, implement, and control the area’s cost budget, initiating corrective actions when there are deviations.
Participate in and support company-sponsored initiatives, including Global Quality Standard (GQS), HACCP, Lean Manufacturing, and Employee Safety.