Food Production Manager

GSO • Knoxville, TN

5h • Onsite

About The Position

The Food Production Manager leads the Production department’s team members, operations, and standards to provide quality products and complete meal solutions and deliver an excellent guest experience. This fast-paced role works with team members and products throughout the early morning and reports to the Store Operations Manager. The manager embodies leadership, hospitality, excellence, and teamwork, and is responsible for aligning production with guest shopping hours while supporting related departments.

Requirements

• At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills and the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food safety certification, or ability to obtain it after hire.
• Must be at least 21 years old.
• Ability to perform repetitive hand and arm movements, grasp, bend, and reach; lift, push, or pull up to 50 pounds independently; and work around extreme temperatures.
• Ability to spend long periods on feet and stand or walk without a break for up to 4 hours or as required by law.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.
• Willingness to work 3 a.m. to 11 a.m.; days off are typically Sunday and Wednesday.

Nice To Haves

• Associate’s degree in business, retail management, or a related field, or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Direct, manage, and assist all functions of the Production department.
• Manage production of key items supporting the Deli-CMS, Meat-Seafood, Bakery, and Produce departments.
• Receive and stock goods properly, following rotation standards when replenishing product levels.
• Manage products to reduce shrink and damage.
• Direct teams in handling, cutting, and preparing meats, cheeses, bread, prepacked produce, and convenient meal solutions while maintaining quality product levels and TFM standards.
• Train team members through The Fresh Market Academy, on-the-job training, and online training to support guest service, safety, efficiency, and reduced product loss.
• Lead, engage, motivate, and manage team members to provide excellent guest service.
• Coach team members to support their development and increase retention.
• Create and manage team schedules, aligning production with guest shopping hours.
• Ensure department adherence to safety requirements and protocols, including food safety policies and applicable laws.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, allowing access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and eligible family members.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed