Food Operations Manager 2

Sodexo Careers•Goldsboro, NC

7d•Onsite

About The Position

Lead with purpose. Make an impact in healthcare food service. Sodexo is seeking a Food Operations Manager 2 to join our team at UNC Health Wayne Memorial Hospital, a 300-bed community hospital located in Goldsboro, North Carolina. UNC Health Wayne is a 300-bed community hospital dedicated to providing high-quality healthcare to the residents of eastern North Carolina. As part of Sodexo's healthcare team, you'll help create an exceptional dining experience that supports patient care, employee satisfaction, and operational excellence. This is an outstanding opportunity for a hands-on food service leader who enjoys leading from the front, developing high-performing teams, and creating an exceptional dining experience for patients, visitors, and hospital staff. Reporting to the General Manager, the Food Operations Manager 2 will oversee the hospital's retail dining operations, including the cafeteria, micro-market, and a growing catering program while partnering closely with the Executive Chef and Patient Services Manager to ensure operational excellence throughout the department.

Requirements

Strong leadership experience within food service operations
Experience managing high-volume retail dining operations, cafeterias, or food service programs
A hands-on leadership style with the ability to motivate, coach, and develop employees
Strong operational, organizational, and problem-solving skills
Experience managing labor, scheduling, food safety, and customer service
Excellent communication and relationship-building skills
A commitment to accountability, teamwork, and service excellence
Associate's Degree or equivalent experience
2 years management experience
2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Healthcare food service experience preferred
Experience managing hospital cafeterias or retail dining operations
Micro-market or grab-and-go retail experience is a plus
Catering operations experience is helpful
Candidates from higher education, corporate dining, hospitality, or other high-volume food service environments are encouraged to apply if they are eager to transition into healthcare

Responsibilities

Lead the daily operations of the hospital cafeteria, micro-market, and retail dining services
Supervise and develop approximately 20 frontline, non-union employees
Coach, mentor, and hold team members accountable while fostering a positive and collaborative work environment
Partner with the Executive Chef and Patient Services Manager to ensure seamless daily operations
Support food quality, customer satisfaction, and operational excellence throughout the department
Assist with employee scheduling, labor management, payroll, and staffing
Ensure compliance with HACCP, food safety, sanitation, and Sodexo operational standards
Support and grow a catering program currently generating approximately $10,000 in monthly revenue
Monitor financial performance, labor efficiency, inventory, and operating costs
Lead by example by remaining visible on the floor and jumping in wherever needed to support the team