Food Operations Manager 2
About The Position
Sodexo is seeking a Food Operations Manager 2 to join their team at UNC Health Wayne Memorial Hospital, a 300-bed community hospital located in Goldsboro, North Carolina. This role involves leading the hospital's retail dining operations, including the cafeteria, micro-market, and catering program. The Food Operations Manager 2 will partner with the Executive Chef and Patient Services Manager to ensure operational excellence. This is an opportunity for a hands-on food service leader to develop teams and create an exceptional dining experience for patients, visitors, and hospital staff.
Requirements
- Strong leadership experience within food service operations
- Experience managing high-volume retail dining operations, cafeterias, or food service programs
- A hands-on leadership style with the ability to motivate, coach, and develop employees
- Strong operational, organizational, and problem-solving skills
- Experience managing labor, scheduling, food safety, and customer service
- Excellent communication and relationship-building skills
- A commitment to accountability, teamwork, and service excellence
- Associate's Degree or equivalent experience
- 2 years minimum management experience
- 2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Nice To Haves
- Healthcare food service experience preferred
- Experience managing hospital cafeterias or retail dining operations
- Micro-market or grab-and-go retail experience is a plus
- Catering operations experience is helpful
- Candidates from higher education, corporate dining, hospitality, or other high-volume food service environments are encouraged to apply if they are eager to transition into healthcare
Responsibilities
- Lead the daily operations of the hospital cafeteria, micro-market, and retail dining services
- Supervise and develop approximately 20 frontline, non-union employees
- Coach, mentor, and hold team members accountable while fostering a positive and collaborative work environment
- Partner with the Executive Chef and Patient Services Manager to ensure seamless daily operations
- Support food quality, customer satisfaction, and operational excellence throughout the department
- Assist with employee scheduling, labor management, payroll, and staffing
- Ensure compliance with HACCP, food safety, sanitation, and Sodexo operational standards
- Support and grow a catering program currently generating approximately $10,000 in monthly revenue
- Monitor financial performance, labor efficiency, inventory, and operating costs
- Lead by example by remaining visible on the floor and jumping in wherever needed to support the team
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
- $5,000 sign-on bonus ($2,500 after first 30 days, $2,500 after one year)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
