Food Operations Manager 2
About The Position
Sodexo is seeking a Food Operations Manager 2 to join their healthcare team at Mountainside Hospital in Montclair, New Jersey. Mountainside is a 325-bed acute care facility and part of the Hackensack Meridian Health and Ardent Health Services joint venture. This role is for a motivated healthcare food service leader passionate about patient satisfaction, food quality, and employee engagement. The Food Operations Manager 2 will oversee retail and catering operations, partnering with patient dining and clinical teams. The candidate will lead and develop a team of approximately 45 union frontline employees and be part of a collaborative leadership team.
Requirements
- Healthcare food service leadership experience strongly preferred, particularly within acute care settings
- Experience managing unionized frontline teams preferred
- Passion for patient satisfaction, food quality, and customer service excellence
- Experience with patient dining operations and familiarity with Press Ganey or similar patient satisfaction programs
- Strong leadership skills with the ability to coach, motivate, and develop employees
- Experience with scheduling, payroll, labor management, and operational reporting
- Knowledge of HACCP, food safety, sanitation, and regulatory compliance
- Excellent communication skills and the ability to build strong relationships across interdisciplinary teams
- Flexibility to support opening and closing shifts as needed; typical schedule is 7:00 AM – 4:00 PM with rotating weekends
- Associate's Degree or equivalent experience
- 2 years minimum management experience
- 2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Responsibilities
- Lead daily retail dining, catering, and floor stock operations while supporting patient meal service initiatives
- Coordinate frontline staffing, scheduling, and payroll activities to ensure efficient operations and labor management
- Motivate, coach, and develop a team of approximately 45 union frontline employees
- Deliver high-quality food services that exceed client and patient expectations
- Collaborate with fellow managers, clinical teams, and hospital leadership to drive patient satisfaction and service excellence
- Monitor food quality and presentation to ensure consistency and exceptional patient experiences
- Support Press Ganey patient satisfaction initiatives and implement action plans for continuous improvement
- Achieve company and client financial goals, including labor and operational targets
- Ensure compliance with HACCP guidelines, regulatory requirements, and Sodexo standards
- Assist with opening and closing responsibilities as needed and participate in rotating weekend coverage
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
