Food Operations Manager 2

Sodexo•Lowell, MA

6d•$70,975 - $91,850•Onsite

About The Position

Sodexo is seeking a Food Operations Manager 2 to support food service operations at Lowell General Hospital, a community-based healthcare system in Lowell, MA. This role will oversee daily food production, patient services, and retail operations, ensuring high levels of quality, safety, and patient satisfaction. The Food Operations Manager will play a key role in driving operational excellence, enhancing the patient experience, and supporting frontline teams in a fast-paced healthcare environment.

Requirements

Experience in healthcare food service, hospitals, or large-volume food operations
Strong leadership skills with the ability to motivate and develop teams
Knowledge of food safety standards (HACCP) and regulatory compliance
Experience managing patient services and/or retail dining operations
Financial acumen, including labor management and cost controls
Strong communication skills and a customer-focused mindset
Ability to thrive in a fast-paced, high-volume environment
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Oversee day-to-day food service operations, including patient dining, retail/cafeteria, and catering services
Ensure compliance with Sodexo standards, healthcare regulations (Joint Commission, CMS), and food safety protocols
Manage and develop frontline staff, including scheduling, training, and performance management
Drive patient satisfaction initiatives, including rounding and service recovery
Monitor food quality, presentation, and portion control to meet Sodexo and client expectations
Support financial performance by managing labor, food cost, and waste initiatives
Collaborate with clinical teams and hospital leadership to enhance patient dining programs