SEH-FOOD & NUTRITION RETAIL SPECIALIST

Sparrow•Charlotte, MI

9d•Onsite

About The Position

The Food & Nutrition Retail Specialist assists the Food Service Management Team in effectively running the department, including when management team members are absent. The role supports day-to-day operations, staff assignments, scheduling, training, customer satisfaction, cash management, and quality assurance for FANS operations. It also helps maintain sanitation, stocking, food-handling compliance, retail stock rotation, and equipment maintenance, and ensures retail service areas are cleaned daily. The specialist contributes to monthly reports, departmental meetings, and the development and execution of departmental goals, policies, procedures, and practices. When management is absent, the specialist takes responsibility for the department and communicates or documents shift issues for management. The role also maintains hospital standards through participation in in-services, committees, and continuing education, and follows dress, appearance, and hygiene standards.

Requirements

Demonstrated knowledge of retail food service operations.
Previous cash management responsibilities, including POS troubleshooting.
Demonstrated ability to lead others by proper example and positive attitudes.
Demonstrated ability to lead and address issues fairly and without bias.
Demonstrated high standard of customer service skills, self-motivation, problem solving, time management, and motivational skills.
High school diploma or GED.

Nice To Haves

Experience in leadership preferred.
Ability to respond calmly to spontaneous situations, with customer and staff safety and satisfaction guiding actions, preferred.
Two-year degree or some higher education preferred.

Responsibilities

Assist management with day-to-day department operations, including staff assignments, scheduling and staffing issues, training, customer satisfaction, cash management, and quality assurance of FANS operations.
Ensure sanitation and supply stocking are complete and thorough in assigned areas.
Help ensure compliance with proper food-handling procedures, retail stock rotation, and equipment repair or maintenance.
Ensure all retail services areas are cleaned daily.
Assist with monthly reports, attend departmental meetings, and participate in developing and executing departmental goals and objectives.
Take responsibility for the department in the absence of management staff and act in a charge position.
Communicate and document shift issues for management.
Assist in developing policies, procedures, and departmental practices.
Maintain hospital standards by participating in in-services, committees, and continuing education programs.
Adhere to dress code and standards for personal appearance and hygiene.