Food & Consumables Coach

Walmart•Nixa, MO

17h•$65,000 - $100,000•Onsite

About The Position

The Food & Consumables Coach leads and develops store teams, drives customer service and the financial performance of the designated store area, and ensures compliance with company policies and procedures. The role involves coaching associates through training, store tours, feedback, and clear communication about store operations, merchandising, technology, business initiatives, and company direction. The Coach leads change efforts and helps teams implement business solutions and meet business objectives. The position supports exceptional customer service by modeling the One Best Way service approach, managing customer service initiatives, resolving customer needs and complaints, addressing deficiencies, and leading process improvements. The Coach reviews profit and loss statements, supports budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops plans to reduce shrink and achieve sales and profit goals. The Coach hires, trains, mentors, recognizes, and develops associates; assigns duties; sets expectations; and promotes a workplace where associates feel a sense of belonging. The role also coordinates assignments, builds relationships with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It upholds Walmart policies, values, ethics, and integrity, and supports the company’s goal of becoming a regenerative company through positive impact, reducing waste, and participating in local giving.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, and feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer service standards and support customer service initiatives, including community-focused programs.
Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve customer experience.
Drive financial performance and sales for the designated store area by reviewing profit and loss statements and supporting budgeting and forecasting.
Control expenses and monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and develop associates; assign duties and set clear expectations.
Promote a workplace of belonging and recruit and develop qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support business plans and initiatives.
Set and communicate goals, build accountability, measure progress, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and provide guidance on applying them in business processes.
Model integrity, ethics, and compliance; support the Open Door Policy and Walmart’s values.
Support Walmart’s goal of becoming a regenerative company by creating a sense of belonging, eliminating waste, and participating in local giving.
Use data and analysis to make decisions, balance priorities, and put customers first.
Drive continuous improvement, encourage learning from mistakes, and support adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.