Food & Consumables Coach

Walmart•Albany, NY

5d•Onsite

About The Position

The Food & Consumables Coach leads and develops associates and oversees store operations in the designated business area. The role teaches, trains, listens to associates, tours stores, provides feedback, communicates with associates at all levels, and leads company change efforts. It sets clear expectations and provides guidance to implement business solutions and achieve business objectives. The Coach models exceptional customer service by applying the One Best Way service model, supporting customer service initiatives, resolving customer needs and complaints, and implementing action plans and process improvements to maintain a high-quality customer experience. The role drives financial performance and sales by reviewing profit and loss statements, assisting with budgets and forecasts, controlling expenses, and overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes. It also develops plans to mitigate shrink and achieve sales and profit goals. The position supervises, hires, trains, mentors, assigns duties to, and recognizes associates; communicates expectations; supports a sense of belonging; and develops qualified talent to meet staffing needs. It coordinates work and initiatives with stakeholders, establishes and measures goals, addresses improvement opportunities, and promotes adaptability and continuous learning. The Coach ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is guided by Walmart’s values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. This includes building collaborative, high-performing teams; developing and recognizing talent; making customer-focused, data-informed decisions; promoting ethical conduct and accountability; and driving continuous improvement and learning.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions and achieving objectives.
Model and promote exceptional customer service using the One Best Way service model and support customer service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive financial performance and sales by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and supervise associates; assign duties, communicate expectations, promote belonging, and develop talent to meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
Set goals and objectives, establish accountability, measure progress, address improvement opportunities, demonstrate adaptability, and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.
Build collaborative, high-performing teams and foster an inclusive workplace where associates feel supported and connected.
Make data-informed decisions that put customers first and balance short- and long-term priorities.
Drive continuous improvement, encourage learning from mistakes, and support adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.