Food & Consumables Coach

Walmart • Hastings, NE

4d • Onsite

About The Position

The Food & Consumables Coach leads and develops store teams, supports customer service, and drives the financial performance and sales of a designated store area. The role teaches, trains, and listens to associates; communicates store operations, merchandising, technology, business initiatives, and company direction; and leads change by setting clear expectations and guiding teams in implementing business solutions.

The Coach models Walmart's customer service standards and supports customer service initiatives, resolves customer needs and complaints, and leads process improvements. The role reviews profit and loss statements, supports budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops actions to mitigate shrink and achieve sales and profit goals.

The position hires, trains, mentors, recognizes, and develops associates; assigns duties and communicates expectations; and supports staffing needs and company growth. It coordinates work with key stakeholders, sets and measures goals, identifies improvement opportunities, ensures compliance with company policies, and supports Walmart's mission, values, ethics, and integrity standards. The Coach is expected to foster belonging, build trusting relationships, develop talent, serve customers, make data-informed decisions, and encourage continuous learning and improvement.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams, including touring stores and providing associates with feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts by providing clear expectations and guidance for implementing business solutions.
• Model exceptional customer service and support customer service initiatives, including community and outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
• Drive sales and financial performance in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, recognize, and develop associates; assign duties, set expectations, and promote a belonging mindset.
• Recruit and develop qualified associates to meet staffing needs and support company growth.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
• Set and communicate objectives, build accountability, measure progress, identify improvement opportunities, and promote continuous learning.
• Ensure compliance with company policies and procedures and provide guidance on applying them in business processes.
• Support Walmart's values and culture, including integrity, ethics, customer service, belonging, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree