Food & Consumables Coach

Wal-Mart Stores East • Dallas, GA

2d • Onsite

About The Position

The Food & Consumables Coach leads and develops teams, supports customer service, and drives the financial performance and sales of the designated store area. The role provides coaching and feedback to associates through training, store tours, and collaboration on store operations, technology, merchandising, business initiatives, and company direction. The Coach communicates expectations, leads change efforts, and guides teams in implementing business solutions.

The position models Walmart's One Best Way service model and supports customer service initiatives, resolves customer needs and complaints, develops corrective action plans, and leads process improvements to deliver a high-quality customer experience. It reviews profit and loss statements, supports budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and works to reduce shrink and achieve sales and profit goals.

The Coach hires, trains, mentors, supervises, and recognizes associates; assigns duties and sets expectations; promotes belonging; and develops talent to meet staffing needs. The role coordinates assignments, maintains stakeholder relationships, supports business plans and initiatives, sets and communicates goals, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and integrity standards.

The role is expected to demonstrate Walmart's values: respect for the individual, act with integrity, serve customers and members, and strive for excellence. This includes building inclusive, high-performing teams; fostering trust and belonging; acting honestly and accountably; putting customers first and using data to inform decisions; and encouraging learning, continuous improvement, and adoption of new technologies and skills. The position is based at the Walmart facility at 3615 Charles Hardy Pkwy, Dallas, GA 30157-9472.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through training, active listening, store tours, and feedback.
• Communicate and collaborate with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and communicate clear expectations and guidance for implementing business solutions.
• Model and demonstrate Walmart's One Best Way customer service standards and support customer service initiatives, including community outreach programs.
• Resolve customer needs, complaints, and issues; implement action plans to correct deficiencies and improve the customer experience.
• Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, promote belonging, and develop qualified associates to meet staffing needs.
• Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans and initiatives that meet customer and business needs.
• Set and communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
• Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
• Promote an inclusive workplace where associates feel seen, supported, connected, and able to thrive.
• Build trusting relationships, communicate with impact and positivity, and empower and recognize talent.
• Put customers first, make decisions using data and analysis, balance short- and long-term priorities, and consider relevant stakeholders when making plans.
• Encourage learning from mistakes, continuous improvement, and adoption of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs, ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree