Food & Consumables Coach
About The Position
The Food & Consumables Coach leads and develops store teams and oversees operations in a designated store area. The role guides associates through training, active listening, store tours, feedback, and clear communication about operations, merchandising, technology, business initiatives, and company direction. The Coach leads change efforts and helps teams implement business solutions and meet objectives. The position models exceptional customer service, supports customer-service initiatives and community outreach, resolves customer needs and complaints, and develops action plans and process improvements to deliver a high-quality customer experience. It also drives sales and financial performance by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, and taking steps to reduce shrink and meet sales and profit goals. The Coach supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties and sets expectations; and helps recruit qualified staff. The role coordinates work with stakeholders, measures progress toward goals, identifies improvement opportunities, and promotes accountability, adaptability, and continuous learning. It ensures compliance with company policies, procedures, values, ethics, and integrity standards. The position is expected to embody Walmart’s principles: respect the individual, act with integrity, serve customers and members, and strive for excellence. This includes building inclusive, high-performing teams; developing talent; making customer-focused, data-informed decisions; supporting a regenerative company and local giving; and encouraging continuous improvement and adoption of new technologies and skills.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, develop, and communicate with associates about store operations, merchandising, technology, business initiatives, and company direction.
- Model customer-service standards and support customer-service and community outreach initiatives.
- Resolve customer needs, complaints, and issues; develop action plans and process improvements to improve customer experience.
- Drive sales and financial performance in the designated business area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, recognize, and develop associates; assign duties and set clear expectations.
- Recruit and develop qualified associates to meet staffing needs and support company growth.
- Coordinate activities and assignments with key stakeholders to meet customer and business needs.
- Set goals, measure progress, build accountability, identify improvement opportunities, and promote adaptability and continuous learning.
- Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.
- Build inclusive, high-performing teams; foster belonging; empower and develop talent; and recognize others’ contributions.
- Make customer-focused, data-informed decisions while balancing short- and long-term priorities.
- Support Walmart’s goal of becoming a regenerative company, including creating belonging, eliminating waste, and participating in local giving.
- Encourage continuous improvement, learning from mistakes, and the adoption of new technologies and skills.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs
- Performance-based bonus awards
- Annual or quarterly performance bonuses
- Regional Pay Zone compensation, based on location, for certain positions
- Complex Structure compensation for certain positions, based on external factors
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
