Food & Consumables Coach

Walmart•San Antonio, TX

10d•Onsite

About The Position

The Food & Consumables Coach leads store-area operations, develops associates, and drives customer service, sales, and financial performance. The role teaches and trains associates, conducts store tours, provides feedback, communicates business initiatives and company direction, and leads change efforts with clear expectations and guidance. It models exceptional customer service and supports customer service initiatives, resolves customer concerns, and implements action plans and process improvements to maintain a high-quality customer experience. The Coach reviews profit-and-loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, oversees seasonal transitions and operational processes, and develops plans to reduce shrink and achieve sales and profit goals. The role hires, trains, mentors, recognizes, and supervises associates; assigns duties; communicates expectations; promotes belonging; and develops qualified talent to meet staffing and business needs. The role coordinates and oversees job-related activities, builds stakeholder relationships, supports business initiatives, sets and communicates goals, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The position is based at the listed Walmart location in San Antonio, Texas. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex-structure compensation, and a state pay differential may apply where required.

Requirements

At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
Complete all job-required training and assessments.
At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
At facilities that sell only ammunition and have applicable state-specific requirements, hold a current state-issued Certificate of Eligibility.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and provide feedback to associates through store tours, active listening, and effective communication.
Communicate store operations, technology, business initiatives, merchandising, and company direction to associates at all levels; lead company change efforts.
Model exceptional customer service and support customer-service initiatives, including community and outreach programs.
Resolve customer needs, complaints, and issues; implement action plans and process improvements to correct deficiencies and improve customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, recognize, and develop associates; assign duties, set expectations, promote belonging, and help meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
Set and communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and integrity standards.
Promote a respectful, inclusive workplace; build trusting relationships, communicate positively, empower and develop talent, and recognize contributions.
Make customer-focused decisions using data, insights, and analysis while balancing priorities and considering relevant stakeholders.
Support continuous improvement and adoption of new technologies and skills; encourage learning from mistakes and support others through change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees covered for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses.
Regional Pay Zone or Complex Structure additional compensation may apply to certain positions; a state pay differential may apply where required.