F&B Supervisor | Salish Lodge & Spa

Columbia Hospitality•Snoqualmie, WA

About The Position

The Food & Beverage Supervisor oversees personnel and daily operations across the Food & Beverage outlets at Salish Lodge & Spa. The role supports the service team on the floor, including seating guests, assisting behind the bar, running food, and helping expo and bussing teams. The supervisor facilitates the daily connection between sales, customer service, and operations, and works to ensure profitable, efficient operations that meet established safety and quality standards. The supervisor responds to guest and team member inquiries and complaints, maintains positive relations, and handles guest concerns while communicating issues to the Director of Food & Beverage and Food & Beverage Managers. As a point of contact for guests, the supervisor follows through on requests and helps ensure guest expectations are exceeded. The role also administers applicable state liquor laws, helps maintain a safe, clean, and orderly work environment, and leads by example in demonstrating Columbia Hospitality values and service standards.

Requirements

2+ years of lead or supervisory experience and/or training in a comparable food service operation.
Fluent ability to read, write, and speak English to read, analyze, and interpret regulations.
Ability to present information effectively and respond to questions from a group.
Computer knowledge, including Word, Excel, Outlook, and POS systems.
Flexibility and ability to perform multiple tasks and work in stressful situations.
Required state Food Handler’s License and Liquor Serving Permit.
Must be at least 21 years old to pour and serve alcoholic beverages.

Responsibilities

Supervise Food & Beverage Department personnel.
Assist the service team on the floor, including seating guests, assisting behind the bar, running food, and supporting expo and bussing teams.
Facilitate the daily interface between sales, customer service, and operations.
Oversee daily operations of all Food & Beverage outlets.
Ensure profitability, efficient operations, and adherence to established safety and quality standards.
Respond to internal and external inquiries and complaints and maintain favorable team member and guest relations.
Administer state liquor laws as they apply to operations.
Address guest challenges and communicate issues to the Director of Food & Beverage and Food & Beverage Managers.
Represent the organization as a point of contact for guests, responding to requests and helping exceed expectations.
Report unsafe conditions and equipment needing repair immediately, and ensure the work area is clean and orderly.
Demonstrate Columbia Hospitality values, OMG Service Spirit, and OMG Service Essentials, leading by example.

Benefits

Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program (“Columbia Cares”).
Volunteer opportunities and committee participation opportunities.
Task force work opportunities at locations across the globe.
Online learning platform.
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.
Daily pay.