F&B Supervisor | Salish Lodge & Spa
About The Position
The Food & Beverage Supervisor oversees personnel and daily operations across the Food and Beverage Department’s outlets at Salish Lodge & Spa. The role supports the service team on the floor, including seating guests, helping behind the bar, running food, and assisting expo and bussing teams. The supervisor facilitates coordination among sales, customer service, and operations while ensuring efficient, profitable operations that meet established safety and quality standards. The supervisor responds to guest and team member inquiries and complaints, addresses guest challenges, and communicates issues to the Director of Food & Beverage and Food & Beverage Managers. The role serves as a point of contact for guests, follows through on requests, helps exceed guest expectations, administers applicable state liquor laws, and maintains a safe, clean, and orderly work environment. The supervisor is expected to demonstrate company values and service standards and lead by example.
Requirements
- At least 2 years of lead or supervisory experience and/or training in a comparable food service operation.
- Fluent English reading, writing, and speaking skills to read, analyze, and interpret regulations.
- Ability to effectively present information and respond to questions from a group.
- Computer knowledge, including Word, Excel, Outlook, and POS systems.
- Flexibility and ability to perform multiple tasks and work in stressful situations.
- State Food Handler’s License and Liquor Serving Permit.
- Must be at least 21 years old to pour and serve alcoholic beverages.
Nice To Haves
- Native American/Alaskan Native preference applies under applicable TERO requirements.
Responsibilities
- Supervise personnel employed in the Food and Beverage Department.
- Assist the service team on the floor, including seating guests, helping behind the bar, running food, and assisting expo and bussing teams.
- Facilitate the daily interface between sales, customer service, and operations.
- Oversee daily operations of all Food & Beverage outlets.
- Ensure profitability, efficient operations, and adherence to established safety and quality standards.
- Respond to internal and external inquiries and complaints and maintain favorable team member and guest relations.
- Administer state liquor laws as they pertain to operations.
- Address guest challenges and communicate issues to the Director of Food & Beverage and Food & Beverage Managers.
- Represent the organization as a point of contact for guests, respond to requests, and ensure guest needs are met and expectations exceeded.
- Ensure a safe work environment by promptly reporting unsafe conditions and equipment needing repair, and keeping the work area clean and orderly.
- Demonstrate company values, OMG Service Spirit, and OMG Service Essentials, and lead by example.
Benefits
- Paid time off and holiday pay.
- Medical, dental, vision, and disability benefits.
- 401(k).
- HSA/FSA plans with employer contribution.
- Referral bonus.
- Discounted lodging, dining, spa, golf, and retail.
- Employee Assistance Program.
- Volunteer opportunities through Columbia Cares.
- Committee participation opportunities, including philanthropic and diversity, equity, and inclusion committees.
- Task force work opportunities at locations across the globe.
- Online learning platform.
- Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.
- Daily pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
