F&B Supervisor

HEI Hotels and Resorts • Pittsburgh, PA

1d • Onsite

About The Position

Assist the Outlet Manager in planning and managing the Restaurant, Room Service, and other food and beverage outlets as appropriate. The role supports customer satisfaction, quality service, compliance with corporate and franchise policies and procedures, and federal, state, and local regulations while helping meet or exceed financial goals.

The position supervises food and beverage service staff and guest service, helps ensure sidework and outlet setup are completed, and communicates with the restaurant manager and staff about shift operations and events. The role also requires adherence to attendance expectations and availability for regular work schedules, along with performing other job-related duties as assigned.

Requirements

• Ability to use a point-of-sale system.
• Ability to lift or carry up to 50 pounds, with or without reasonable accommodation.
• Ability to push or pull product carts weighing up to 150 pounds, with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

• Monitor servers’ and buspersons’ adherence to service standards.
• Supervise guest service and watch for signals from guests who need assistance.
• Assist the manager in establishing and monitoring completion of sidework duties.
• Maintain the bank according to HEI Hotels and Resorts standards.
• Read daily communication sheets from the previous shift and prepare one for the following shift.
• Check the floor plan for appropriate coverage.
• Check the restaurant for cleanliness and setup, including service stands, aisle areas, and tables.
• Follow state, federal, and corporate requirements for serving alcoholic beverages.
• Communicate daily with the restaurant manager about special events, house counts, and related matters.
• Assist the restaurant manager in conducting menu classes and taste panels.
• Provide clear direction to staff verbally and in writing.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Benefits

• Medical insurance through Anthem Blue Cross Blue Shield.
• Dental insurance through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday time-off programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short-term and long-term disability plans.
• 401(k) savings plan with matching funds.
• Discounts through the YouDecide and Hotel Room Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed